Elite Service Manager - Elevate Guest Experience & Events

Gateway Casinos; North Bay; Presencial; CAD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel

Descripción de la vacante

Gateway Casinos operates Match Eatery & Public House, seeking a Service Manager to oversee dining room operations, promote events, and develop marketing assets. You will lead the team, ensure premier customer service, and drive profitability in a high-volume setting.

The role requires 3+ years supervision in fine dining or equivalent, strong communication skills, and ability to obtain a Category 1 AGCO Gaming License. Full benefits and growth opportunities offered.

Formación

• Three years supervisory experience in a high-volume, full-service restaurant or equivalent.
• Knowledge of food and beverage industry.
• Ability to draft professional communications.
• Ability to obtain a Category 1 AGCO Gaming License
• Excellent written and verbal communication skills.
• Working knowledge of word processing, spreadsheets, email, and presentation software.
• Experience with a Point of Sale system.

Responsabilidades

• Maintains expert knowledge of upcoming events, products, and promotions.
• Ensures profitability by achieving financial and performance goals.
• Supervises the shift operation and all employee/guest related functions.
• Motivates staff to deliver excellence and exceed guest expectations.
• Participates in training staff on food handling and service standards.
• Manages team efficiencies to meet operational needs.
• Handles opening/closing procedures, cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Oversees cash management and enforces alcohol regulations.

Conocimientos

Supervisory experience

Food & beverage knowledge

Professional communications

AGCO Gaming License

Computer literacy

POS system experience

Herramientas

Point of Sale (POS) system

Descripción del empleo

Gateway Casinos operates Match Eatery & Public House, seeking a Service Manager to oversee dining room operations, promote events, and develop marketing assets. You will lead the team, ensure premier customer service, and drive profitability in a high-volume setting.

The role requires 3+ years supervision in fine dining or equivalent, strong communication skills, and ability to obtain a Category 1 AGCO Gaming License. Full benefits and growth opportunities offered.