Match Restaurant Service Manager

Gateway Casinos and Entertainment Limited; North Bay; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Exciting, supportive and fun work env.

Family and friends discounts on travel

Development and training opportunities

Job summary

Gateway Casinos & Entertainment Limited is seeking a Service Manager for Match Eatery & Public House in North Bay, Ontario. You will oversee dining room operations, support events, and help attract guests through social and traditional media while ensuring premier service.

The role requires 3+ years of supervisory experience in high-volume dining, strong F&B knowledge, and the ability to obtain a Category 1 AGCO Gaming License.

Qualifications

• Three years of supervisory experience in a high-volume, full-service restaurant or similar setting.
• Strong knowledge of food and beverage operations.
• Ability to draft professional communications.
• Ability to obtain a Category 1 AGCO Gaming License.
• Excellent verbal and written communication skills.
• Proficient with word processing, spreadsheets, email, and presentation software.
• Experience with POS systems and sales reporting.
• High level of customer service and guest satisfaction focus.
• Detail oriented, reliable, punctual, and diligent in duties.

Responsibilities

• Maintains expert knowledge of upcoming events, products, and promotions.
• Ensures profitability by achieving financial and performance goals.
• Supervises the shift operation and all guest-related functions.
• Motivates staff to deliver exceptional service.
• Participates in training employees on food handling and service standards.
• Manages team efficiency and supports operational needs.
• Responsible for opening/closing procedures and daily sales reporting.
• Maintains compliance with policies and procedures.
• Oversees cash management and regulatory compliance.
• Enforces Smart Serve and alcohol regulations.

Skills

Supervisory experience

Hospitality industry knowledge

Communication skills

POS system experience

Customer service

Microsoft Office

Tools

POS system

Job description

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you! A professional Service Manager who can \"Match\" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you! A professional Service Manager who can \"Match\" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

Description

Position at Cascades Casino

Job Type: Full-Time (Regular)

Salary: $55,281.00 Annually

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you! A professional Service Manager who can \"Match\" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

• Full benefits package for full-time employees


• Retirement savings plan


• Exciting, supportive and fun work environment


• Family and friends discounts on travel, tech, food, beverage, and fitness


• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.


• Ensures profitability of restaurant operations by achieving financial and performance goals.


• Supervises the shift operation, including all employee and guest related functions.


• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.


• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.


• Manages team efficiencies as it pertains to the operational needs.


• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.


• Maintains compliance with policies and procedures.


• Responsible for cash management activities.


• Enforces Smart Serve and alcohol related regulations

What You Bring

• Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.


• Knowledgeable on food and beverage industry


• Ability to draft professional communications


• Ability to obtain a Category 1 AGCO Gaming License


• Excellent communication skills, both speaking and written.


• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.


• Experience with Point of Sale system.


• High level of customer service skills, ability to communicate with guests to ensure satisfaction.


• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.