Child Care Subsidy Supervisor

Government of Alberta; Calgary; On-site; CAD 60,000 - 79,000; Full time

Job summary

Government of Alberta in Edmonton or Calgary is seeking a Child Care Subsidy Supervisor to oversee subsidy programs and lead a team of Assessors and Administrative Support. This temporary, full-time role works 36.25 hours weekly and reports to the Ministry of Education and Childcare.

Responsibilities include supervising staff, ensuring policy compliance, managing service delivery, handling appeals, and engaging with community partners to improve childcare subsidies across the province.

Qualifications

• Education: 1-year related certificate.
• Experience: 2 years of related experience.
• Equivalency: Two-way
• In addition to the minimum qualifications, the following knowledge, skills, and experience would be considered strong assets: Comprehensive knowledge of childcare subsidy programs, policies, and regulatory requirements.; Extensive knowledge of childcare subsidy programs, services, and supports.; Strong understanding of operational processes and procedures.; In-depth knowledge of Assessor and Administrative Support functions.; General knowledge of related government programs, services, and legislation.; Knowledge of childcare provider agreements and regulatory requirements.; Advanced knowledge of financial analysis, accounting, and tax documentation.; Extensive knowledge in ECDS/CCIS systems.; Proficiency in Microsoft Word, Excel and Outlook.; Awareness of social barriers, human behaviour, family dynamics, and wellness issues.; Interviewing /Communication/Presentation/Public speaking abilities.; Sound decision-making with a high degree of accuracy.

Responsibilities

• Supervision and support of Child Care Subsidy Assessors and Administrative Support staff.
• Oversee Service Delivery; monitor assessors' work to ensure adherence to program policies and procedures.
• Review appeals and lead in case conferences with Manager on complex or contentious cases.
• Provide interpretation of guidelines and procedures to assessors and contribute to continuous development of the Child Care Subsidy program and technical information database.
• Develop and maintain network of contacts with other agencies to facilitate service delivery.
• Champion understanding of program philosophies, policies and procedures through participation in speaking engagements with communities and stakeholders.
• Respond to applicant issues, calls from community, MLA offices and other stakeholders.
• Financial analysis: analyze financial information to determine eligibility for subsidy.

Education

1-year related certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Job Title: Child Care Subsidy Supervisor

Job Requisition ID: 87582

Ministry: Education and Childcare

Location: Calgary or Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Temporary

Scope: Open Competition

Closing Date: October 5, 2026.

Classification: Administrative 1

Salary: $2,316.22 to $3,015.06 bi-weekly ($60,453 - $ 78,693/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Education and Childcare support Alberta's children, students, families, educators, and service providers by advancing quality learning and care opportunities from early childhood through K to 12 educations. The ministry develops policies, programs, and initiatives that promote student success, educational excellence, inclusive learning environments, and accessible childcare services to help Albertans achieve positive outcomes and reach their full potential.

To learn more about Location Name and what it has to offer, follow this link: Education and Childcare | Alberta.ca

Role Responsibilities

Join us in supporting Alberta families by ensuring timely, accurate, and accessible childcare subsidy services that make a meaningful difference in communities throughout the province.

The Child Care Subsidy Supervisor is responsible for the operational requirements of the following programs: Child Care Subsidy, Out of School Care Subsidy, Extended Hours Subsidy.

The Child Care Subsidy Supervisor provides guidance, direction and advice to the Child Care Subsidy Assessors, and Administrative Support to ensure that program benefits are delivered within guidelines prescribed by program policy and procedures in a timely, accurate and respectful manner.

• The position is responsible for teambuilding, recruitment, training and ongoing support and supervision of staff.


• This position makes decisions at the 2nd level of appeal. The client groups most impacted by the activities of the supervisor are applicants who appeal or call due to difficulties with a policy or procedure.


• The supervisor communicates and consults with community stakeholders to develop strategies to best meet the diverse or changing needs of the community in terms of program effectiveness and program delivery.

• 1. Supervision of Child Care Assessor staff
  
  
  
  • Support recruitment processes, orientation and training of new employees in all the roles supervised.
  
  
  • Promote professional development of all staff.
  
  
  • Establish unit and individual objectives.
  
  
  
  


• 2. Oversee Service Delivery
  
  
  
  • Monitor assessor's work to ensure adherence to program policies and procedures; interpret policies and procedures; implement and provide feedback on new policies/procedures.
  
  
  • Remain current on trends, program issues and changes in precedents or procedures and identify service delivery gaps.
  
  
  • Engage with committees to resolve policy issues or regional/provincial concerns; provide program input to Manager.
  
  
  
  


• 3. Review Appeals presented either in writing by the applicant
  
  
  
  • Lead in case conferences with Manager on complex or contentious cases
  
  
  • Provide interpretation of guidelines and procedures to assessors,
  
  
  • Contribute to continuous development of the Child Care Subsidy program and technical information database and provide feedback for future improvements.
  
  
  
  


• 5. Provide Community Liaison/Partnership
  
  
  
  • Develop and maintain network of contacts with other agencies such as, Income Support, Child Intervention Workers, Family Supports for Children with Disabilities Workers, Fraud, Daycare and Family Day Home operators to facilitate service delivery.
  
  
  • Champion understanding of program philosophies, policies and procedures through participation in speaking engagements within the community and/or other stakeholder departments.
  
  
  
  


• 6. Committee Involvement - internal and external
  
  
  
  • Respond to applicant issues, calls from community, MLA offices, Action Requests and inquiries from Minister's Office, Auditor General and other stakeholders.
  
  
  
  


• 7. Financial Responsibilities
  
  
  
  • Analyze higher level financial information such as business financial statements, corporate and proprietorship income tax returns, investment income statements; personal and corporate Income tax to determine eligibility for subsidy.
  
  
  
  

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Build Collaborative Environments

Facilitate open and respectful conflict resolution.

Drive for Results

Use variety of resources to monitor own performance standards.

Creative Problem Solving

Work independently, to take initiative, prioritize work, and to follow through with tasks.

Agility

Remain optimistic, calm and composed in stressful situations.

Qualifications

Education: 1-year related certificate

Experience: 2 years of related experience

Equivalency: Two-way

Directly related education or experience considered based on 1-year of education for 1-year of experience or 1-year of experience for 1-year of education.

In addition to the minimum qualifications, the following knowledge, skills, and experience would be considered strong assets:

• Comprehensive knowledge of childcare subsidy programs, policies, and regulatory requirements.


• Extensive knowledge of childcare subsidy programs, services, and supports.


• Strong understanding of operational processes and procedures.


• In-depth knowledge of Assessor and Administrative Support functions.


• General knowledge of related government programs, services, and legislation.


• Knowledge of childcare provider agreements and regulatory requirements.


• Advanced knowledge of financial analysis, accounting, and tax documentation.


• Extensive knowledge in ECDS/CCIS systems.


• Proficiency in Microsoft Word, Excel and Outlook.


• Awareness of social barriers, human behaviour, family dynamics, and wellness issues.


• Interviewing /Communication/Presentation/Public speaking abilities.


• Sound decision-making with a high degree of accuracy.

This role is eligible for full-time remote work

Location: Edmonton or Calgary. Preference will be given to candidates residing in Edmonton and Calgary.

A cover letter is required and should clearly demonstrate how your background and experience align with the role's requirements.

The final candidate for this position will undergo an academic check and provide a suitable security screening.

The final candidate for this position will have to complete the checks indicated below: -

Applicants being considered for this position will be required to complete a Level 2 enhanced security screening as part of the pre-employment checks for this position.

Applicants being considered for this position will be required to complete soft credit check as part of the pre-employment checks for this position.

We will accept criminal records check (CRC) which have been completed within the last six months as per policy.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service .


• Public Service Pension Plan (PSPP) .


• Alberta Public Service Benefit Information .


• Professional learning and development .


• Research Alberta Public Service Careers tool .


• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Liliane Karara at [e-mail] .