Electrical Safety Codes Clerk

City Of Edmonton; Edmonton; On-site; Full time

Job summary

The City of Edmonton seeks a Safety Codes Clerk to support the efficient operations of the Safety Codes Section. Responsibilities include managing permit inquiries, providing clerical and administrative support, and ensuring high standards of service and accuracy in a dynamic environment.

Qualifications

• High school diploma or suitable certificate required.
• 2 years of general office experience needed.

Responsibilities

• Handle ongoing permit inquiries and inspection activity.
• Respond to inquiries via phone and email.
• Maintain and process records, assisting with various departmental tasks.

Skills

Attention to detail

Proactive problem-solving

Effective communication

Analytical skills

Multitasking

Education

Completion of the 12th school grade

Certificate program from approved business school

Tools

Google applications

Job description

Are you a highly organized and detail-oriented administrative professional looking to contribute to public safety? The City of Edmonton is seeking a dedicated Safety Codes Clerk to join our dynamic team within the Urban Planning and Economy department. In this role, you will play a crucial part in supporting the efficient operation of our Safety Codes Section, ensuring vital administrative functions run smoothly to help keep our community safe.

As a Safety Codes Clerk, you will be the backbone of administrative support for the Safety Codes Section of Development Services. Your responsibilities will involve a diverse range of tasks, from filtering information and completing action items to liaising with City staff, external agencies, and Safety Codes officials. You will provide essential clerical and administrative services that contribute directly to the day-to-day operations, supporting permit inquiries, citizen services, and maintaining critical records. This role requires a proactive individual who can manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and professionalism.

What will you do?

• Handle ongoing permit inquiries, including reviewing and processing daily inspection activity files and reports, attaching documents to permits, and managing change of owner/applicant requests
• Respond to citizen and customer inquiries via phone and email, assisting with inspection scheduling, inquiry follow-up, and requests for information
• Provide accurate and timely responses to customer inquiries, including handling refund processes and permit cancellations
• Verify customer files and assist with online account set-up and troubleshooting
• Maintain and process delinquent records, reviewing and resolving permit files older than two years, and coordinating physical mail-outs of Permit Service Reports
• Assign inspections as required
• Support other departmental processes, including scheduling, facilitating meetings and events, processing operational and staff changes, and compiling meeting materials
• Research and compile data and source documents for supervisor review
• Take minutes for meetings within the section
• Format and transfer SOPs, tool tips, and guides into the Knowledge Library

Qualifications

• Completion of the twelfth (12th) school grade, including business subjects with emphasis on general office practices, or completion of an appropriate certificate program from an approved business school/college
• 2 years of general office experience

Skills required for success:

• Demonstrated ability to provide a high standard of thoroughness, accuracy, and attention to detail while managing a heavy workload, adjusting priorities, dealing with changing priorities, and maintaining stable performance under pressure
• Proactive problem-solver with the initiative to make sound decisions within established policies and procedures
• Effective communication and interpersonal skills for successful collaboration with colleagues and stakeholders
• Proven ability to build and foster positive working relationships within a team and with external partners
• Capacity for constructive conflict resolution
• Demonstrated ability to continually improve processes, adapt to changes, and work independently through ambiguity
• Professionalism with an ability to maintain high confidentiality
• Drives results through keen analytical insight, decisive action, adept multitasking, and superior organizational capabilities
• Ability to work independently, as well as in a team environment
• Strong analytical, decision-making, multitasking, and organizational skills
• Ability to work independently, as well as in a team environment
• Proficiency in Google applications
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits.

Up to 1 Temporary Full-time position for up to 11 months

Hours of Work: 33.75 hours per week

Salary Range: $25.172 - $31.257 Hourly $44,346.77 - $55,067.02 Annually

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly.

Talent Acquisition Consultant: PO/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Word/Data Processing Clerk II
Posting Date: Jun 26, 2025
Closing Date: July 10, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Urban Planning and Economy
Work Location(s): 5th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4