EL&P Administrative Assistant

Red Deer; Red Deer; Hybrid; CAD 106,075,000 - 111,751,000; Full time

Job summary

The City of Red Deer is seeking a temporary, full-time Electric Light & Power Administrative Assistant to handle customer service, time entry, payroll records, and clerical support within a fast-paced department. The role emphasizes accuracy in records management, accounting tasks, and front-counter service for the Electric Light & Power team.

You will coordinate meter-related service orders, maintain databases, and liaise between contractors and staff, ensuring compliance and timely information

Qualifications

• Experience in coordinating meter-related service orders, records and inventory.
• Strong administrative and accounting capability including time entry, payroll records, and travel arrangements.
• Ability to deliver high-quality customer service and maintain accurate information management.

Responsibilities

• Coordinate meter-related service orders, records, and inventory in the MIM system.
• Track service requests and coordinate meter installations with contractors and staff.
• Perform accounting tasks: purchase orders, invoice processing, AR, reconciliations, and journal entries.

Skills

Meter data management

Administrative support

Customer service

Tools

MIM system

Job description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The City of Red Deer is currently hiring a temporary, full-time Electric Light & Power Administrative Assistant. This position is responsible for responding, directing, and often resolving internal and external customer service requests for the Electric Light and Power Department. They will provide diverse administrative accounting and clerical support at a senior level to staff in a complex, time sensitive work environment while maintaining a functioning business office. The EL&Power Administrative Assistant is also responsible for time entry administration and records management.

Top Key Responsibilities:

• Coordinate and manage meter-related service orders, records, and inventory within the Meter Inventory Management (MIM) system, ensuring compliance with regulatory requirements and maintaining accurate data.

• Support utility operations by tracking service requests, maintaining departmental databases, coordinating meter installations, and serving as a liaison between contractors, service providers, and internal staff.

• Perform accounting and financial administration functions, including purchase orders, invoice processing, accounts receivable billing, payment tracking, reconciliations, and journal entries.

• Administer employee time entry, payroll-related records, vacation and flex schedules, and provide guidance on payroll policies, collective agreement provisions, and employee leave balances.

• Deliver exceptional customer service by responding to inquiries, coordinating communications with field crews, contractors, suppliers, and customers, and supporting front-counter operations.

• Provide administrative support to the department, including preparing correspondence, reports, meeting materials, agendas, minutes, travel arrangements, and maintaining departmental communications.

• Monitor and manage departmental email accounts, records, and documentation to ensure timely follow-up and accurate information management.

• Maintain records management systems in compliance with corporate policies, legislation, and FOIP requirements, including records retrieval, archiving, and information requests.

• Develop and maintain administrative procedures and provide training and support to staff and backup personnel as required.

• Support departmental operations through effective coordination, organization, problem-solving, and continuous improvement of administrative processes.

As our preferred candidate, you will have:

• Coordinate and manage meter-related service orders, records, and inventory within the Meter Inventory Management (MIM) system, ensuring compliance with regulatory requirements and maintaining accurate data.

• Support utility operations by tracking service requests, maintaining departmental databases, coordinating meter installations, and serving as a liaison between contractors, service providers, and internal staff.

• Perform accounting and financial administration functions, including purchase orders, invoice processing, accounts receivable billing, payment tracking, reconciliations, and journal entries.

• Administer employee time entry, payroll-related records, vacation and flex schedules, and provide guidance on payroll policies, collective agreement provisions, and employee leave balances.

• Deliver exceptional customer service by responding to inquiries, coordinating communications with field crews, contractors, suppliers, and customers, and supporting front-counter operations.

• Provide administrative support to the department, including preparing correspondence, reports, meeting materials, agendas, minutes, travel arrangements, and maintaining departmental communications.

• Monitor and manage departmental email accounts, records, and documentation to ensure timely follow-up and accurate information management.

• Maintain records management systems in compliance with corporate policies, legislation, and FOIP requirements, including records retrieval, archiving, and information requests.

• Develop and maintain administrative procedures and provide training and support to staff and backup personnel as required.

• Support departmental operations through effective coordination, organization, problem-solving, and continuous improvement of administrative processes.

Affiliation:

International Brotherhood of Electrical Workers, Local 254

Status:

Temporary Full-time

Remuneration:

$37.33 to $39.19 per hour.

Hours of Work:

80 hours biweekly, Monday to Friday. Some evening and weekend work may be required.

This is a temporary position of approximately 6 months.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.