Bilingual Service Administrator - Hybrid

ZipRecruiter; Mississauga; Hybrid; CAD 60,000 - 69,000; Full time

Job summary

A leading company in medical and safety technology seeks a Bilingual Service Administrator for a hybrid role in Mississauga. The successful candidate will manage service contracts, collaborate with various teams, and ensure accurate service agreements. This full-time position offers competitive salary and benefits, including medical, dental, and vacation time.

Benefits

Medical, Dental, Vision 100%

3 weeks' vacation

STD, LTD, Life Insurance

Social Committee

Qualifications

• 2-3 years' experience in Customer Service within the medical device or safety industry.
• Experience with SAP, CRM, order entry, and inventory systems.

Responsibilities

• Maintain Service Contract agreements and related administrative tasks.
• Investigate invoice discrepancies and ensure contract corrections are accurate.
• Identify operational inefficiencies and implement solutions.

Skills

Bilingual in French and English

Strong communication skills

Problem-solving skills

Education

High School diploma

College/university degree or technical school certification

Tools

SAP

CRM

Microsoft Office

Job description

Job Description

Bilingual Service Administrator-Safety/Medical Devices-HYBRID

Full-time/Permanent

Location: Mississauga, ON – Hybrid

Hours: 8:30am-5:00pm Monday-Friday

Salary: Up to $60K+5% bonus

Client:

Our client is an international leader in the field of medical and Safety technology. They have been supporting and saving lives for over a century, successfully cultivating core values of customer care, quality, innovation, employee engagement, and professionalism.

HIGHLIGHTS:

• Benefits: Medical, Dental, Vision 100%
• 3 weeks' vacation
• STD, LTD, Life Insurance
• Social Committee, great working environment
• Established medical technology company

Job Description:

Reporting to the Service Support Supervisor, the Bilingual Service Contracts Coordinator ensures the accuracy of service agreements within SAP. Responsibilities include reviewing existing contracts, verifying details such as equipment task lists, equipment numbers, billing plans, and updating contracts to reflect current information. The role involves collaboration with the service support team, sales, marketing, and SAP Key Users. Minimal travel may be required for training or meetings.

Responsibilities:

• Maintain Service Contract agreements and related administrative tasks
• Investigate invoice discrepancies, initiate crediting or rebilling, and ensure contract corrections are accurate
• Understand how contract setup impacts service operations to facilitate error-free dispatch creation
• Manage and update equipment records, locations, and primary service technicians, ensuring accurate data
• Handle contract modifications, including equipment swaps, to maintain service integrity
• Support the service team by answering emails, creating service orders and dispatches
• Identify operational inefficiencies and implement solutions to optimize workflows and productivity

Qualifications:

• Bilingual in French and English, written and verbal
• 2-3 years' experience in Customer Service within the medical device or safety industry
• High School diploma; college/university degree or technical school certification
• Experience with SAP, CRM, order entry, and inventory systems
• Proficiency in Microsoft Office, especially Word, Excel (advanced), PowerPoint, Outlook
• Advanced Excel skills, including VLOOKUP and Pivot Tables
• Strong communication skills, both verbal and written
• Ability to build professional relationships across teams
• Independent worker with minimal supervision
• Proactive, well-organized, and detail-oriented
• Problem-solving skills demonstrated