Client Service Representative - 1 Year Contract

Northbridge Financial; Mississauga; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Federated Client Service Representative, where your exceptional customer service skills will shine. In this hybrid role, you'll balance working from home and the office, ensuring clients receive efficient and flawless service. With a focus on collaboration and communication, you'll support sales agents and assist team members, all while contributing to a community-focused environment that values diversity and inclusivity. If you're passionate about making a difference and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Hybrid work model

Community support through donation matching

Team volunteer days

Qualifications

• At least 2 years of front-line Customer Service experience.
• Exceptional communication skills and a team-first mentality.

Responsibilities

• Manage relationships and provide excellent customer service.
• Handle high volumes of requests promptly and accurately.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

Post-secondary education (College or University)

Tools

Microsoft Office

Job description

What it’s like to be a Federated Client Service Representative (East)

When our clients have questions, we need an exceptional Client Service Representative to manage relationships and provide excellent customer service, ensuring every interaction is a positive experience with efficient, flawless service standards.

The most important characteristics for our CSRs are attention to detail and communication skills. Working in a fast-paced office supporting sales agents, you'll be the go-to person for questions from colleagues.

We want your talent!

If you excel at:

• Customer Service

• Handling high volumes of requests promptly and accurately

• Assisting team members

• Collaborating with different departments to ensure quick and accurate information flow

If you have:

• Post-secondary education (College or University)

• At least 2 years of front-line Customer Service experience

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• A team-first mentality

We truly prioritize our employees. Here's how:

• Hybrid work model: work from the office and home 50/50, offering flexibility and balance.

• Community support through donation matching and team volunteer days, reflecting our care for the community.

#LI-AK1 #LI-Hybrid

Who we are:

We’re Federated Insurance, proudly serving Canadian businesses for 100 years. We are recognized as one of Canada’s leading commercial insurance providers. Our employees focus on our customers’ unique needs, striving to help Canadian businesses achieve a safer, brighter future. We are passionate people who put people first. If you want to join a team that values hard work, fun, and making a difference, Federated is the place for you.

At Federated, we embrace and celebrate diversity and are committed to creating an inclusive workplace. No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the hiring process.