Team Assistant

Ontario Health atHome; Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

Ontario Health atHome is looking for a Team Assistant to provide essential administrative support to ensure patients receive effective customer service. The role involves data management, communication facilitation, and collaboration with healthcare professionals, emphasizing a patient-centered approach. This position offers a rewarding opportunity to contribute to healthcare while enjoying professional growth and a balanced work environment.

Benefits

Attractive compensation packages and benefits

Membership in a defined benefit pension plan

Qualifications

• 2+ years’ related office experience.
• Proficiency in database software and MS Office products.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and orders for services.
• Maintain a high volume of patient data in electronic databases.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Data-Entry Skills

Multi-tasking Skills

Education

College diploma in health, social services, business, or office administration

Tools

MS Office

Database Software

Job description

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Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant , you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience, you will play a key role in providing connected, accessible, patient-centred care – supported by our collaborative team of over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

• Drive effectiveness, efficiency, and standardization of information technology services across all Ontario Health atHome geographies
• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies, and equipment
• Enter, update, and maintain a high volume of patient data in electronic databases
• Answer a high volume of telephone inquiries from patients, families, and service providers, referring callers as appropriate
• Facilitate communication with Hospital 2 Home (“H2H”) programs via developed processes
• Activate & close CHRIS files; initiate and extend Ontario Drug Benefit (“ODB”) as directed by the Hospital to Home Program; run reports to identify patients requiring follow-up
• Provide backup support to other positions as required

What must you have?

• 2+ years’ related office experience
• Accurate keyboarding / data-entry skills
• Proficiency in database software and MS Office products, including Outlook, Word, and Excel, with report generation skills
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills to meet performance and service goals
• Exceptional interpersonal skills and ability to interact tactfully and sensitively with patients from diverse backgrounds
• Excellent oral and written communication skills, including listening skills
• Flexibility to work days, evenings, and weekends as needed
• Mandatory COVID-19 vaccination proof prior to start date

What would give you the edge?

• College diploma in health, social services, business, or office administration
• Knowledge of medical terminology and administrative procedures
• Familiarity with Ontario Health atHome services
• Ability to speak French or another second language

What do we offer?

We support wellness through work-life balance and foster an inclusive culture committed to continuous learning, growth, and innovation. Our offerings include :

• Attractive compensation packages and benefits
• Membership in a defined benefit pension plan

Who are we?

We are Ontario Health atHome, dedicated to serving every person in Ontario. We partner with patients, caregivers, primary care providers, hospitals, long-term care, retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead, learn, and connect, this is your home.

Our Commitment

Ontario Health atHome is committed to equity, inclusion, diversity, and anti-racism. We aim to attract and develop a workforce reflecting the communities we serve. Accommodations are available for persons with disabilities during recruitment.

We thank all applicants; only those selected for an interview will be contacted.