Employee Support Onboarding Coach

Bayshore HealthCare Ltd.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking an Onboarding Coach to enhance the onboarding experience for new field and administrative teams. The role involves managing onboarding processes, ensuring compliance with healthcare standards, and providing excellent customer service. The ideal candidate will have strong organizational skills and experience in a healthcare environment.

Qualifications

• 2-5 years of relevant experience in a healthcare environment.
• Ability to handle confidential information and knowledge of data privacy laws.

Responsibilities

• Manage onboarding processes for new employees and independent contractors.
• Provide customer service as the first point of contact for onboarding.

Skills

Customer Service

Time Management

Communication

Organizational Skills

Education

Diploma

Tools

Microsoft Office

Job description

Bayshore HealthCare’s Northern Staffing program has provided high-quality community health care solutions to Canada's North since 1997. Our Employee Support Team supports our passionate Healthcare Professionals from all over Canada who travel on assignments to remote northern communities of British Columbia, Alberta, Manitoba, Ontario, Yukon, Northwest Territories and Nunavut.

The Manager of Employee Support (MES) is seeking an Onboarding Coach to support the customer service experience of new and existing field and administrative teams, and to support in special projects. The incumbent would be responsible for the complete onboarding of new field employees and independent contractors. Supporting the Manager of Employee Support, the Onboarding Coach will act as a seamless extension of the Bayshore Northern Staffing administration team and will work with the Director of Operations and Director of Clinical Services and other management team members.

This role requires attention to detail, solid organizational skills, and the ability to meet tight deadlines while juggling multiple critical requests across our divisional team. The ideal candidate will be an experienced incumbent who can support a number of operating systems as necessary with a demonstrated ability to respond effectively and efficiently while maintaining flexibility and composure.

The incumbent in this role must understand Bayshore Northern Staffing business and recruitment priorities, proactively anticipate needs, and drive improvements in overall communication and responses to field employee and independent contractor inquiries and requests. A high level of integrity and discretion in handling confidential information as well as professionalism when dealing with internal and potential external stakeholders is critical. The successful candidate will possess the ability to complete complex tasks autonomously, react with appropriate urgency, and take effective action.

THE ROLE

1. Provide excellent customer service as the first point of contact for all new employee candidates and independent contractors [IC] onboarding to Bayshore Northern Staffing.
2. Introduce new employees to all location / customer requirements and credentials needed to work within the Bayshore Northern Staffing division.
3. Manage new employees / independent contractors [IC] throughout the onboarding and final hiring processes, preparing to attend the comprehensive clinical orientation & practicum.
4. Act as the first level contact to appropriate Manager team members, who will triage to the appropriate team member to action, and track for timeliness of completion, follow-ups, data analysis, and reporting to the Director of Clinical Services and Clinical management team members on an ongoing basis.
5. Support further development of the Employee Support Team onboarding processes and procedures, keeping them up to date and tracking outstanding management areas, escalating as required.
6. Assume responsibility for specific Employee Support Team operations in the absence of the Manager of Employee Support as appropriate.
7. Manage complex calendar, scheduling, and logistics to support and coordinate a caseload of new employees / Independent contractors working through onboarding processes leading up to orientation / practicum and rostering for assignments.

Qualifications

Skills

Behaviors

Motivations

Education

Preferred: Diploma or better.

Experience

Required: 2-5 years of relevant experience, including the ability to interpret and implement Bayshore Organization policies and procedures. Professional, responsive, and positive work attitude is essential. High level of sound and independent judgment, reasoning, and discretion. Previous experience handling confidential or sensitive information; knowledge of healthcare standards and data privacy laws. Strong records maintenance skills, including maintaining filing systems and databases. Superior telephone manners and interpersonal skills. Strong customer service orientation. Strong verbal communication skills to engage with all levels of the team. Ability to write and format moderately complex correspondence. Excellent time management, multitasking, and prioritization skills with minimal supervision.

Direct work experience in a healthcare environment is required.

Proficiency with Microsoft Office applications, including TEAMS, Word, Excel, PowerPoint, Outlook.

Preferred: Experience with documentation management systems and client relationship systems is an asset.