Employee Support Onboarding Coach

Bayshore HealthCare Ltd.; Ontario; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Onboarding Coach to enhance the customer service experience for new employees and independent contractors. This role involves managing the onboarding process, ensuring compliance with location requirements, and providing exceptional support throughout the hiring journey. The ideal candidate will possess strong organizational skills, a customer-centric approach, and the ability to handle multiple requests effectively. Join a team that values integrity and professionalism while making a significant impact in the healthcare sector.

Qualifications

• 2-5 years of experience in a healthcare environment.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide excellent customer service for onboarding new employees.
• Manage onboarding processes and coordinate schedules for new hires.

Skills

Customer Service Orientation

Time Management

Interpersonal Skills

Attention to Detail

Multitasking

Education

Diploma or better

Tools

Microsoft Office

TEAMS

Job description

Bayshore HealthCare’s Northern Staffing program has provided high-quality community health care solutions to Canada's North since 1997. Our Employee Support Team supports our passionate Healthcare Professionals from all over Canada who travel on assignments to remote northern communities of British Columbia, Alberta, Manitoba, Ontario, Yukon, Northwest Territories and Nunavut.

The Manager of Employee Support (MES) is seeking an Onboarding Coach to support the customer service experience of new and existing field and administrative teams, and to support in special projects. The incumbent would be responsible for complete onboarding of new field employees and independent contractors. Supporting the Manager of Employee Support, the Onboarding Coach will act as a seamless extension of the Bayshore Northern Staffing administration team and will work with the Director of Operations and Director of Clinical Services and other management team members.

This role requires attention to detail, solid organizational skills, and the ability to meet tight deadlines while juggling multiple critical requests across our divisional team. The ideal candidate will be an experienced incumbent who can support a number of operating systems as necessary with a demonstrated ability to respond effectively and efficiently while maintaining flexibility and composure.

The incumbent in this role must understand Bayshore Northern Staffing business and recruitment priorities, proactively anticipate needs, and drive improvements in overall communication and responses to field employee and independent contractor inquiries and requests. A high level of integrity and discretion in handling confidential information as well as professionalism when dealing with internal and potential external stakeholders is critical. The successful candidate will possess the ability to complete complex tasks autonomously, react with appropriate urgency, and take effective action.

THE ROLE

Provide excellent customer service as first point of contact for all new employee candidates and independent contractors [IC] onboarding to Bayshore Northern Staffing.

Introduce new employees to all location/customer requirements and credentials needed to work within the Bayshore Northern Staffing division.

Manage new employees/independent contractors [IC] throughout the onboarding and final hiring processes preparing to attend the comprehensive clinical orientation & practicum.

First level contact to appropriate Manager team members (who will triage to appropriate team member to action), and track for timeliness of completion, follow ups, data analysis and reporting to Director of Clinical Services and Clinical management team members on an ongoing basis.

Support in further development in the Employee Support Team portfolio onboarding processes, procedures keeping them up to date and tracking outstanding management areas and escalate as required.

Assume responsibility for specific Employee Support Team operations in the absence of the Manager of Employee Support as appropriate.

Management of complex calendar, scheduling, and logistics to support and coordinate a caseload of new employees/Independent contractors who are working through the complex onboarding processes leading up to orientation/practicum and rostering for assignments.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

Diploma or better.

Experience

Required

2-5 years:

2-5 years:

Ability to interpret and implement Bayshore Organization policies and procedures. Professional, responsive, and positive work attitude is essential

High level of sound and independent judgment, reasoning, and discretion. Previous experience in handling confidential or sensitive information; knowledge of applicable healthcare standards and data privacy laws. Strong records maintenance skills including ability to maintain filing systems and databases. Superior telephone manners and strong interpersonal skills. Strong customer service orientation.

Strong verbal skills to communicate with all levels of the executive team. Ability to write and format moderately complex correspondence, including memos, letters. Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

Direct work experience in a healthcare environment

Superior hands-on experience with Microsoft Office applications, including TEAMS, word, excel, PowerPoint, Outlook

Preferred

Documentation management systems and client relationship systems would be an asset