Client Service Associate

Bureau Veritas North America; Whitehorse; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the logistics sector is seeking a Service Center Customer Service Representative. This role involves managing client samples, ensuring quality service, and maintaining effective communication with both clients and internal teams. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate excellent communication skills. If you're energetic and enjoy multitasking, this position offers a dynamic work atmosphere with opportunities for growth.

Qualifications

• Experience in a laboratory environment is considered an asset.
• Ability to work independently and engage others when required.

Responsibilities

• Greet clients and manage sample receipt and shipping duties.
• Coordinate with external providers and ensure proper communication of shipments.
• Maintain supply inventories and adhere to quality systems.

Skills

Attention to Detail

Communication

Ability to Lift 40 lbs

Computer Skills

Education

High School Diploma

Job description

Job Title: Service Center Customer Service Representative

Reports to (title): Service Center Supervisor / Sample Logistics Manager

Department: Sample Logistics

Basic Purpose: What is the overall function of the job?

• Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions.
  
  

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

• Greet all clients in a friendly, positive manner
• Receive all external client samples
• Repack samples and arrange for shipments of all samples to the fixed labs.
• Coordinate with external providers such as courier services and hot-shots when required
• Ensure proper daily communication of sample shipments to the fixed labs
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
• Adhere to Bureau Veritas’ safety policies.
• All other responsibilities as assigned
  
  

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?

• High School Diploma
• Experience in a laboratory environment is considered an asset
• Ability to lift up to 40 lbs
• Excellent attention to detail
• Strong communication skills (both written and verbal).
• Strong computer skills (Microsoft Word, Excel, Outlook etc.)
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
  
  

Work Relationships

• Internal: Laboratory Operations and Customer Service
• External: Clients and Couriers
  
  

Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel

• High level of work production in fast-paced lab environment
• Flexible working hours, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
• Hazardous materials are handled using established safety procedures and appropriate equipment