Helpdesk Technician, Information Systems

Bruyère; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading health organization in Ottawa as a Technical Support Specialist. You will be responsible for resolving user issues related to software and hardware, providing essential support in a compassionate environment. This role requires strong problem-solving skills and effective communication, particularly with non-technical users. Enjoy a competitive salary and benefits while contributing to a community-focused organization dedicated to improving health care.

Benefits

Generous percentages in lieu of benefits

Defined benefit pension plan

Wellness program

Mental health support

Professional development opportunities

Qualifications

• Two years of relevant experience in a technical support role.
• Fluent in French and English.
• A+ certification preferred.

Responsibilities

• Provide technical support for software and hardware issues.
• Resolve user problems via phone and on-site.
• Available for on-call work after hours.

Skills

Problem Solving

Communication

Technical Support

Education

Community College Diploma

Tools

Microsoft Exchange

Dell Kace

Cisco Works

Windows Active Directory

Job description

POSITION TYPE : Temporary, Full-time, Day, 75 hours / pay period, 1.0 FTE

SALARY SCALE : $38.069 to $44.136 per hour

CLOSING DATE : 2025 - 04 - 01

At Bruyère, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come and work at Bruyère, where compassion and innovation meet to make each life better.

What is in it for me?

• Generous percentages in lieu of benefits and annual leave
• Defined benefit pension plan (when applicable)
• Wellness program and on-site gyms
• Mental health support through our Employee and Family Assistance Program
• Professional development and learning opportunities

What would my role be?

Reporting to the Manager, Technical Support, you will answer the phone at the Helpdesk and will be responsible for the resolution of a wide range of user problems, including problems related to specific software applications used at Bruyère as well as standard software suites such as MS Office. You will also provide support with hardware problems, especially desktops, laptops, printers, mobile devices, and network related problems. You must be available after regular hours for on-call work, on a rotation basis.

Required :

• Two (2) year community college diploma in a related field.
• Minimum of two (2) years of relevant experience
• Providing support to users in a networked environment.
• Experience in a similar environment, providing telephone support to end users of a variety different systems.
• Experience trouble shooting and resolving PC and printer related problems.
• Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement.)

Preferred :

• A+ certification.
• MSCA (Microsoft Certified Solutions Associate) Certification.

What skills should I possess to succeed in the role?

• Sound understanding and knowledge of standard software packages (word processing, spreadsheets, presentations and e-mail), Microsoft administration, Microsoft Exchange administration and phone system administration.
• Sound understanding of computer operating systems (Windows XP, Windows 7, 8.1, 10).
• Knowledge of Internet protocols and addressing.
• Knowledge of network support systems like Dell Kace, Cisco Works, Windows Active Directory
• Sound understanding and knowledge of PCs, laptops, printers, related components, peripherals and other related equipment, such as scanners.
• Sound understanding and knowledge of phones and phone equipment.
• Sound understanding and knowledge of mobile devices.
• Able to communicate effectively, particularly to non-technical users.
• Strong problem-solving abilities.
• Possess tact, patience and diplomacy.
• Basic knowledge of medical terminology

Bruyère is Eastern Ontario's leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.

Bruyère has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.

Additional Information

• Please note that applications received after the closing date will not be considered.

All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of your degrees and certifications, if applicable, in one of Canada's official languages must also be included. Please note that any inaccuracies in the information provided may result in your application being rejected.

Please note that the pre-screening questions must be submitted by all applicants as part of the application process and that answers are for information purposes only and will not disqualify internal candidates from competitions provided that the candidate meets the required qualifications of the position as per the posting.

Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.

All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.

An acknowledgement of receipt will be sent following the submission of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.