Client Services Assistant

Bayshore HealthCare; Golden Horseshoe; On-site; CAD 40,000 - 55,000; Full time

Job summary

Bayshore HealthCare seeks a Client Service Assistant to support various departments by managing data entry, phone calls, and client interactions. The ideal candidate will have a Secondary School Diploma, experience in administrative roles, and strong customer service skills. Join a company committed to quality care and a diverse work environment.

Qualifications

• Secondary School Diploma required; Administrative Assistant training preferred.
• At least two years of experience as an Administrative Assistant.

Responsibilities

• Complete data entry as required.
• Handle, screen, and redirect incoming phone calls.
• Maintain confidentiality of client and corporate information.

Skills

Customer relations

Teamwork

Proficiency in Windows applications

Ability to prioritize

Fluency in English

Education

Secondary School Diploma

Administrative Assistant training

Job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievements as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as one of Canada's Best Employers in Forbes 2023 list.

Job Summary

The Client Service Assistant reports directly to the Client Service Manager as designated by the Area Director. The role involves collaborating with Client Service Coordinators, Managers of Clinical Practice, Nursing Supervisors, the IT Department, and the Payroll / Billing Department as appropriate.

Duties and Responsibilities

• Complete data entry as required
• Handle, screen, and redirect incoming phone calls
• Provide vacation and break relief on reception switchboard
• Handle incoming and outgoing mail and couriers; maintain mailing lists and databases
• Support external business associates and clients; maintain confidential files
• Address client concerns and complaints promptly; notify relevant personnel and document appropriately
• Participate in ongoing education and training activities
• Adhere to Bayshore Policies and Procedures
• Engage in quality improvement initiatives in line with the company's Quality Management System
• Participate in health and safety activities and report risks or concerns
• Maintain confidentiality of client and corporate information
• Perform other tasks as assigned

Job Qualifications

Education

Secondary School Diploma required; Administrative Assistant training preferred

Experience

At least two years of experience as an Administrative Assistant

Skills and Abilities

• Excellent customer relations and teamwork skills
• Proficiency in Windows applications, databases, email, and internet
• Ability to prioritize, multitask, and work independently or in a team
• Commitment to continuous learning
• Fluency in English, both written and spoken

Internal candidates should demonstrate the ability to complete administrative tasks, handle customer interactions, and show initiative. Successful candidates will undergo a three-month probation period.

Bayshore is committed to a safe, high-quality environment. Depending on provincial regulations, new hires may need to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, and Seasonal Flu. Please consult with the recruiter regarding specific requirements. Medical exemptions will be considered per Human Rights Code.

Our commitment to Equity, Diversity & Inclusion is central to our culture. We strive to create an inclusive environment where differences are embraced and celebrated through various programs and policies. We encourage candidates to disclose any accommodation needs during the recruitment process.

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