Dispatcher

The Seaboard Transport Group; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a family-owned business that values teamwork and communication! As a Dispatcher, you'll play a vital role in ensuring efficient operations and driver support. This position offers a dynamic work environment where you can utilize your organizational and analytical skills to manage schedules, communicate with drivers, and ensure smooth logistics. If you're passionate about the transportation industry and thrive in a fast-paced setting, this opportunity is perfect for you. Be part of a dedicated team that values your contributions and fosters professional growth.

Qualifications

• Post-secondary education or equivalent experience required.
• 2+ years in transportation industry preferred.

Responsibilities

• Maintain driver schedules and communicate variances to management.
• Schedule loads based on safety and customer service.
• Act as a point of contact for drivers within your fleet.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Multi-tasking

Attention to Detail

Education

Post-secondary education in a related field

Tools

TMW System

Microsoft Office Suite

Job description

Join the Seaboard Team Today!

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a Dispatcher based in Edmonton, AB.

Shift

• 5on 5 off, 5on 5off, 4on 4off
• 12 hour shifts
  
  

Primary Duties And Responsibilities

• Maintain driver schedules and communicate any variances to management.
• Receive, verify, and log customer orders and dips in TMW system.
• Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
• Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information)
• Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
• Confirm that loads have been delivered ensuring the TMW System updated – all delays or changes are to be escalated to operations management.
• Report/record all safety and service incidents to Management.
• While on shift carry the designated phone and provide coverage for afterhours phone calls.
• Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
• Ensure that the assigned loads are confirmed with each of your drivers prior to end of day.
• Monitor driver vacation time, personal time and reset times; escalate concerns where applicable.
• Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW.
• Assist Operations team member(s) as required.
• Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet.
• Work as a team and assist co-workers on other dispatch boards to ensure success for the entire division.
  
  

Qualifications And Experience

• Post-secondary education in a related field or equivalent work experience
• Previous experience and knowledge of ELD system an asset
• 2+ years’ experience in the transportation industry would be considered an asset.
• Previous experience in a dispatch position is preferred.
• Experience with TMW is an asset.
• Strong communication, organizational, and analytical skills.
• Proficient with Microsoft Office suite
• Ability to multi-task with a high level of attention to detail and accuracy
• Proven ability to deal productively and professionally with internal and external customers.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work in a team environment.
  
  

We are committed to employment equity and welcomes applications from women, visible minorities, aboriginal people and persons with disabilities.

To apply please submit your resume via this ad.

We are committed to employment equity and welcome applications from women, visible minorities, aboriginal people and persons with disabilities.

For candidates who require accommodation for disabilities through the application and hiring process, please contact us at [e-mail] or 902-468-4447 to access support.