Service Technician

Precise Parklink; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Canada's parking and mobility industry seeks a Service Technician to maintain parking equipment and ensure customer satisfaction. The role requires strong analytical and problem-solving skills, along with a valid G class driver's license. The technician will work outdoors in all weather conditions and must be self-motivated and dependable.

Qualifications

• Experience with electrical and electronic equipment.
• Strong computer skills and ability to learn new applications.

Responsibilities

• Maintain parking equipment within contract guidelines.
• Work flexible hours, including on call.
• Perform maintenance to ensure customer satisfaction.

Skills

Analytical Skills

Problem-Solving

Time Management

Interpersonal Skills

Communication

Active Listening

Education

G class driver’s license

Job description

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary :

The Service Technician reports to the Service Manager / Supervisor and is responsible for ensuring that all parking equipment is maintained within contract guidelines.

Employment :

Full-time

Job Responsibilities / Duties :

1. Have experience with electrical and electronic equipment.
2. Work flexible hours as needed, including on call.
3. Maintain stock levels of supplies, such as ticket rolls and other consumables.
4. Keep the vehicle clean and stocked with parts for each shift.
5. Work outdoors in all weather conditions.
6. Accurately fill out SWO forms, ensuring correct part numbers are used.
7. Have strong computer skills and the ability to learn new access control applications.
8. Adhere to the company’s uniform policy.
9. Lift equipment weighing up to 50 lbs.
10. Be self-motivated and able to work independently and as part of a team.
11. Use power tools safely and effectively.
12. Prepare incident and accident reports as required.
13. Hold a valid driver’s license with a clean driving abstract.
14. Provide feedback to the Manager / Supervisor regarding potential customer issues found on-site.
15. Perform maintenance on equipment to ensure continuous customer operations and satisfaction.
16. Resolve issues to the customer’s satisfaction, in accordance with Service Level Agreements.
17. Perform other duties as assigned.

Skills & Qualifications :

1. Excellent analytical skills with the ability to manage multiple projects in a fast-paced environment.
2. Strong problem-solving, time management, and training skills.
3. Attention to detail, quick learning ability, efficiency, and a positive work ethic.
4. Strong interpersonal skills and the ability to work independently or as part of a team.
5. Good oral and written communication skills.
6. Active listening skills and the ability to explain procedures professionally.
7. Flexible, patient, diplomatic, courteous, tactful, and trustworthy.
8. Dependable, hardworking, and willing to work outside of normal hours.
9. Punctuality and self-discipline.
10. Enjoy outdoor work in all seasons.
11. G class driver’s license is required.