Leasing Associate

Westbank; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

Westbank, a leader in real estate development based in Toronto, is hiring a Leasing Associate. This role demands a customer-focused approach, with accountability for leasing processes, fostering tenant relationships, and ensuring documentation compliance. Candidates should showcase strong communication and organizational skills, along with a passion for delivering excellent service to meet the needs of prospective tenants.

Qualifications

• Two relevant experiences preferred.
• Ability to work evenings/weekends as needed.
• Proficient in leasing principles and relevant legislation.

Responsibilities

• Respond to leasing inquiries and secure property viewings.
• Prepare leases per standards and regulations.
• Screen prospective tenants with background checks.

Skills

Customer service excellence

Communication

Organization

Problem solving

Interpersonal skills

Education

Post-secondary education

Tools

Microsoft Office

Salesforce

DocuSign

Yardi Voyager

Rent Café

Rent Café CRM

Job description

Established 30 years ago, Westbank is a private real estate development practice, headquartered in Vancouver, Canada. We are dedicated to the creation of inspiring, mixed-use projects, concentrating primarily in our core cities of focus : Vancouver, Toronto, Seattle, Tokyo and San Jose. Our body of work includes residential, hotels, retail, creative workspace, district energy, net zero carbon initiatives, affordable housing, exhibitions and public art, with over $50B of projects completed or under development. As our practice has evolved, we have assembled a collection of cultural enterprises including restaurants, gyms, spas, music venues, private member clubs, fashion, dance schools and food halls, known as the Westbank Ecosystem, which we weave throughout our projects. We bring this ecosystem to life through collaborations with some of the most talented artists, architects, designers and entrepreneurs in the world. As we have evolved, we have taken on initiatives of greater ambition, in our cities of focus.

We are always looking for talented, passionate and committed individuals to join our growing team. It’s our work together that makes it all possible. The successful candidate for the Leasing Associate position will possess strong interpersonal, written and verbal skills. They are well organized, have the ability to multi-task with an attention to detail and a high level of professionalism. Being articulate, driven, creative and a self-starter with a sharp mind for problem solving will be an asset. A high level of service in hospitality and a real estate license are both desirable attributes.

Job Duties & Responsibilities :

• Respond to leasing inquiries, securing appointments to view the property and update / record activity
• Prepare and execute leases in accordance with our property standards and government regulations
• Follow-up on all incoming leads for unfurnished leasing inquiries in a timely fashion, ensuring that resident needs are addressed while at the same time evaluating and maximizing the revenue potential of all potential tenants
• Confidently communicate a variety of floor plans, features and benefits
• Screen prospective tenants to ensure they meet eligibility requirements, including conducting reference background checks and credit checks
• Close sales for leasing unfurnished suites to meet or exceed company goals
• Ensure a positive customer experience by setting precise expectations and informing clients accurately on the leasing process
• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, and other supporting documentation;
• Participate in weekly meetings as required
• Uphold Westbank Living’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public
• Inspect all vacant suites daily before and after workday to ensure suites are in optimal condition for showings / appointments
• Ensure compliance with all legislation

Qualifications :

• Passion for excellence in customer service delivery
• Two relevant experiences and post-secondary education preferred
• Must be able to work some evenings / weekends and statutory holidays
• Must have strong verbal and written communication skills
• Proficient knowledge of leasing principles and relevant legislation
• Advanced knowledge of marketing and social media practices
• Strong computer skills including Microsoft Office and Salesforce
• Project a professional image and demeanor
• Strong interpersonal skills
• Familiarity with smart phone and tablet technology
• Familiarity of DocuSign, Yardi Voyager, Rent Café, and Rent Café CRM

Salary : From $55,000, dependent on experience

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Leasing Associate • Old Toronto, ON, Canada