Leasing Associate, New Developments, Residential

QuadReal; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in real estate is seeking a Leasing Associate to enhance resident satisfaction and drive leasing success. This role offers a dynamic environment where you'll manage leasing functions, execute marketing strategies, and foster resident relations. You'll collaborate closely with the leasing team to ensure a seamless experience for prospective residents while maintaining high standards of service. If you're passionate about customer service and have a knack for sales, this is your chance to join a forward-thinking company committed to excellence in the real estate sector.

Qualifications

• 3 years of relevant experience in property management and sales preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage residential leasing functions and resident relations for the property.
• Conduct property tours and maintain knowledge of available suites.

Skills

Customer Service Excellence

Sales Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Education

Post-secondary education

Tools

Yardi Voyager

Rent Café

Funnel

MS Office

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description
The Leasing Associate will report to the Leasing Manager, New Developments. The Leasing Associate is responsible for the residential leasing functions, development and execution of leases, advertising, as well as marketing activities that support the strategic plan for the property. Additionally, the Leasing Associate is responsible for the implementation and execution of resident relations and engagement programs with the goal of overall resident satisfaction. This is an onsite role located downtown Toronto.

Responsibilities

Leasing

• Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in;
• Respond to all leasing inquiries, securing appointments to view the property and update/record activity in Yardi Voyager and Funnel as applicable;
• Conduct property tours and show available suites to prospective residents and ensure standards as per QuadReal’s leasing policy are met when engaging with prospective residents;
• Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided;
• Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status;
• Facilitate the signing of all leases, schedules, assignments, and addendum forms utilizing Yardi Voyager, Rent Café and Funnel.
• Assemble and provide move-in packages to new residents;
• Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents;
• Collaborate with the Centralized Leasing Team as required.

Customer Service and Sales

• Uphold QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public;
• Drive leases by highlighting the quality of the community and the lifestyle available with a QuadReal rental apartment;
• Enhance customer experience through touchpoints during the leasing and resident lifecycle.

Marketing

• Maintain a working knowledge of competitive buildings and conduct monthly market surveys of these properties;
• Provide feedback and recommendations to Leasing Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property;
• Establish and maintain relationships with community organizations, including local businesses that may add value to the Resident experience or result in increased traffic to the property;
• Perform other duties related to leasing, marketing and administration as required.

Administration and Reporting

• Generate reports in Yardi Voyager on vacancy, traffic, and other metrics on a weekly basis;
• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation using Yardi Voyager and Rent Café;
• Utilize Yardi Voyager, Rent Café and Funnel to record transactions and run various operating reports.

Maintenance

• Coordinate reservations of elevators for move-ins and move-outs;
• Inspect all vacant suites daily to ensure suites are in optimal condition for showings/appointments;
• Report to Leasing Manager and Community Manager deficiencies in suites and common areas.

Health and Safety

• Understand and adhere to QuadReal’s Health and Safety policy;
• Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Fire Code and Occupational Health and Safety Act;
• Comply with regular fire and life safety standards including monthly testing and annual drills;
• Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.

Experience and Qualifications

• Passion for excellence in customer service delivery;
• Property Management and Sales experience an asset;
• Three years relevant experience and post-secondary education preferred;
• Ability to communicate with co-workers and supervisors effectively and professionally, both oral and written;
• Strong interpersonal skills;
• Highly organized and detail-oriented with proven ability to work in a fast-paced environment;
• Familiarity with smart phone and tablet technology; strong command of MS Office products;
• Familiarity of Yardi Voyager, Rent Café, and Funnel an asset;
• Self-starter with high degree of initiative, creativity, and flexibility;
• Available to travel to other communities in GTA.

#LI-ONSITE

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.