Communications Specialist

Robertson & Company Ltd.; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer engagement through compelling storytelling and innovative content creation. This role offers the opportunity to work in a hybrid environment, collaborating with various teams to promote customer-centric initiatives. You'll be instrumental in leading cultural change while managing multiple projects in a fast-paced setting. Join a forward-thinking organization that values diversity and fosters an inclusive workplace, where your contributions will make a significant impact on the customer experience.

Qualifications

• Experience in global organizations and large-scale programs.
• Proficiency in graphic design and video storyboarding.

Responsibilities

• Develop customer stories to showcase impact.
• Promote customer experience initiatives through storytelling.
• Collaborate with communications for consistent messaging.

Skills

Project Management

Graphic Design

Video Storyboarding

Adobe Creative Suite

Communication Skills

Negotiation Skills

Interpersonal Skills

Attention to Detail

Tools

Adobe Creative Suite

Job description

Job Description

Our client is a top financial institution with significant North American holdings, operating across major verticals including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Contract Period: 7 months with potential for extension or conversion

Location: Toronto, ON

Location Type: Hybrid; onsite 3 days per week

Business Hours: Monday to Friday; 9 AM to 5 PM

Responsibilities

1. Develop Customer Stories: Build a framework to showcase the impact on customers' lives, including creating engaging content and maintaining a steady stream of customer stories.
2. Promote Customer Experience Initiatives: Highlight business benefits through storytelling to foster a customer-centric culture.
3. Collaborate and Communicate: Work with Segment and Global Communications to ensure consistent messaging and a unified voice of the customer.
4. Lead Cultural Change: Support and champion global culture shift initiatives towards a customer-first mindset.

Qualifications

• Experience supporting large-scale programs in a global organization
• International or global organizational experience
• Background in advertising or creative agencies
• External communications and thought leadership experience
• Interviewing skills
• Graphic design proficiency
• Video storyboarding and creative services skills
• Knowledge of Adobe Creative Suite or similar software
• Strong communication, negotiation, and influence skills
• Ability to manage multiple projects effectively
• Comfort working in a dynamic, transforming environment
• Attention to detail and proactive attitude
• Excellent interpersonal skills and empathy

Note: All candidates must complete criminal and credit checks as part of the application process.

Application Process

If interested, please submit your resume highlighting relevant qualifications and experience. Robertson & our clients value diversity and are committed to an inclusive workplace. We encourage all qualified individuals to apply.

Robertson & the clients we serve are equal opportunity employers, fostering a diverse and inclusive environment. We welcome applications from individuals of all backgrounds and identities.