Retail Customer Service Team Member

Michaels Stores; Halifax; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to join their retail environment in Halifax. This role focuses on delivering exceptional customer service while assisting shoppers in finding products and ensuring a smooth checkout experience. Ideal candidates will thrive in a dynamic setting, engaging customers in loyalty programs and supporting various store operations. Join a company dedicated to creativity and community, where your contributions will help shape a welcoming shopping experience. If you are passionate about helping others and enjoy a fast-paced work environment, this opportunity is perfect for you!

Benefits

Comprehensive Benefits

Creative Work Environment

Equal Opportunity Employer

Qualifications

• Experience in retail and customer service is preferred.
• Ability to handle cash and provide friendly service.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a fast and friendly checkout experience.
• Engage customers in the Rewards program.

Skills

Customer Service

Cash Handling

Retail Experience

Job description

Store - HALIFAX, NS

Job Responsibilities

1. Deliver friendly customer service, assist customers in shopping, and help them find products.
2. Ensure a fast and friendly checkout experience, including cash handling to standards.
3. Engage customers in the Rewards program and Private Label Credit Cards, completing enrollments.
4. Educate customers about the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unloading, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including returns and store recovery to ensure a well-merchandised, in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies for compliance and standards.
11. Interact respectfully with others, promote a positive image, and serve as a role model for team members.
12. Cross-train in Custom Framing selling and production.

Other Duties

Other duties as assigned.

Preferred Skills and Experience

• Retail and/or customer service experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, and reaching.
• Ability to lift heavy boxes and access high shelves using ladders.
• Work in a climate-controlled environment with some outdoor work and occasional night, weekend, or early morning hours.

Legal and Age Requirements

Applicants must meet legal requirements of the jurisdiction and be at least 16 years old.

Company Overview

Michaels is dedicated to fueling creativity, operating over 1,300 stores across North America, and online. We offer comprehensive benefits and are an equal opportunity employer.