Field Service Technician II

TekWissen LLC; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Field Technician II in Ottawa to support and maintain IT systems for clients. The role involves troubleshooting, repairing hardware, and providing deskside support. Candidates must be bilingual in French and English and hold relevant certifications.

Qualifications

• Experience in field or related area required.
• Able to work independently with limited supervision.

Responsibilities

• Maintains and repairs computer systems and peripherals.
• Documents and upgrades hardware and software systems.
• Performs deskside software support and network troubleshooting.

Skills

Bilingual

Interpersonal Skills

Communication Skills

Education

CompTIA A+

CompTIA Network+

CompTIA Server+

Tools

Real-Time-Reporting

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position : FIELD TECHNICIAN II

Duration : 3+ Months

Job Type : Contract to Hire

Work Type : Onsite

Job Description :

This position is located in Ottawa.

As a Field Technician II , you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients.

A valid passport and drivers' license and vehicle are required.

This role reports into the Field Services Manager.

This position requires to be bilingual French & English

Responsibilities :

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

Documents, maintains, upgrades or replaces hardware and software systems

Supports and maintains user account information including rights, security and systems groups.

Identifies, analyzes, and repairs product failures, orders and replaces parts as needed

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks

Works under general supervision. A certain degree of creativity and latitude is required

Basic tasks :

Deskside software support

High end printer and multi-function laser component level repair

Server component level hardware repair and software restore

Basic network troubleshooting

Smart Hands, executes

Qualifications :

Requires experience in the field or in a related area; familiar with a variety of the field's concepts, practices, and procedures

Able to perform call-management in a Real-Time-Reporting environment

Able to work independently & with limited supervision

Have good interpersonal and communication skills.

Certifications (Required) :

CompTIA A+

Certifications (Nice to have) :

IBM, HP, Dell server certs

CompTIA Network+

CompTIA Server+

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Field Service Technician • Ottawa, ON, Canada