Delivery Manager

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading IT services and consulting organization is seeking a candidate with strong leadership and communication skills, particularly in the Aerospace industry. The role involves managing teams, client engagements, and introducing innovative technology solutions. Candidates should have experience with ERP systems and a proven track record in enhancing customer satisfaction and revenue growth.

Qualifications

• Experience in Aerospace industry, specifically handling AR management processes.
• Proven leadership experience in managing teams.
• Preference for candidates with end-to-end Order to Cash experience.

Responsibilities

• Manage multiple client engagements, including operations support and reporting.
• Lead initiatives to introduce breakthrough technology solutions into operations.
• Ensure governance rigor through regular reviews with senior stakeholders.

Skills

Leadership

Communication

Negotiation

Cultural Awareness

Tools

SAP

Oracle

Spotfire

Tableau

Job description

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation. We are committed to creating a workforce that reflects the societies we operate in, through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization with over 55 years of experience partnering with some of the world's largest businesses. Our portfolio includes business, technology, and engineering services delivered through our unique Location Independent Agile delivery model. As part of the Tata group, India's largest multinational business conglomerate, TCS employs over 612,000 consultants across 55 countries. We reported revenues of US $29 billion in FY 2024 and are listed on the BSE and NSE in India. Our commitment to sustainability is recognized through indices like the MSCI Global Sustainability Index and FTSE4Good Emerging Index.

Skills and Responsibilities:

• Experience in Aerospace industry, specifically handling AR management processes.
• Proven leadership experience in managing teams.
• Preference for candidates with end-to-end Order to Cash experience.
• Experience with ERP systems such as SAP, Oracle, Spotfire, and Tableau is preferred.
• Ability to manage multiple virtual and geographically dispersed teams and clients, understanding cultural nuances.
• Strong technological orientation and leadership in implementing new technologies.
• Excellent verbal and written communication, with the ability to present confidently to senior leadership.
• Ability to manage through indirect authority and within matrix organizational structures.
• Strong negotiation, facilitation, influencing, and consensus-building skills.
• Experience in managing outsourced services to ensure customer satisfaction and revenue growth through client upselling.
• Ensuring governance rigor through regular reviews with senior stakeholders.
• Collaborate globally with business and functional leaders to develop and commercialize new product offerings.
• Manage multiple client engagements, including operations support, process establishment, and reporting.
• Lead initiatives to introduce breakthrough technology solutions into operations.
• Manage operations to meet or exceed P&L expectations.
• Leverage Lean Six Sigma frameworks to lead process improvements.

TCS Canada Inc. is committed to accessibility for all individuals, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). If accommodations are needed during the recruitment process, please inform Human Resources.

Thank you for your interest in TCS. Candidates meeting the qualifications will be contacted within two weeks. We encourage you to apply for other suitable opportunities.