Senior IT Administrator

Bulletproof, a GLI Company; Fredericton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior IT Administrator to enhance their Corporate Services team. This role is pivotal in managing the technical liaison with service providers while ensuring compliance with licensing standards and certification requirements. The ideal candidate will lead IT projects, conduct audits, and foster collaboration across departments to optimize service delivery. Join a company that values diversity, equity, and inclusion, and be part of a global team dedicated to making a significant impact through technology and security.

Benefits

Comprehensive Health, Dental, and Vision Insurance

100% Employer Paid Health and Dental Plan

Vacation Time

RRSP Savings Plan with 100% match

Annual Discretionary Bonus

Educational Assistance Program

Mental Health Benefits through Employee Assistance Program

Qualifications

• Hands-on experience with Microsoft technologies and network security principles.
• Knowledge of SOC2 and IT compliance auditing.

Responsibilities

• Act as a liaison between the company and managed service providers.
• Oversee IT infrastructure and conduct internal audits for compliance.

Skills

Microsoft 365

Azure

Network Security

Analytical Skills

Problem Solving

Communication Skills

Education

Bachelor's degree in Information Technology

Relevant technical certifications (CCNA, CCNP, etc.)

Tools

Intune

Defender for Endpoint

DNS Management

SSL Certificate Management

Job description

Who We Are

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What We Have To Offer

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
  
  

Position Summary

Bulletproof is seeking a highly skilled Senior IT Administrator to join our Corporate Services team. This role will serve as the primary technical liaison to our managed service provider (MSP) and managed security service provider (MSSP), and will collaborate with the MSP/MSSP to perform hands on duties within our technical environment as needed. The Senior IT Administrator will lead internal technology projects and act as an internal auditor to ensure compliance with various licensing standards and certification requirements such as SOC2.

Responsibilities

• Technical Liaison: Act as the primary point of contact between our company and our MSP/MSSP. Ensure effective communication and collaboration to address technical issues, implement solutions, and optimize service delivery.
• IT Infrastructure Oversight & Execution: Oversee and participate in the design, implementation, and maintenance of the organization's IT assets and infrastructure.
• Internal Audits: Conduct regular audits of our corporate Microsoft licensing and Azure consumption along with internal audits to ensure compliance with certification standards such as SOC2. Develop and maintain internal audit plans, perform risk assessments, and document findings.
• Compliance Management: Oversee the implementation and maintenance of compliance programs. Ensure that all IT processes and systems adhere to relevant regulatory and certification requirements.
• Vendor Due Diligence: Collaborate with vendor management, delivery teams and external software vendors/service providers to ensure the deployment of high-quality, secure IT services and solutions.
• Collaboration: Work closely with various departments, including IT, security, and operations, to ensure alignment with security objectives and technical requirements.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery.
• Documentation and Reporting: Prepare technical documentation, internal audit and compliance reports. When required, present findings and recommendations to senior management.
• Training and Awareness: As needed, develop and deliver training programs to educate staff on security and IT best practices. Promote a culture of secure IT and continuous improvement within the organization.
  
  

Required Education/Skills/Credentials/Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Hands on experience with Microsoft technologies, including Microsoft 365, Azure & Azure AD services, Intune & Defender for Endpoint.
• Knowledge of network security principles and practices, including firewalls, VPNs, and intrusion detection/prevention systems.
• Experience with DNS and SSL certificate management.
• Have (or be willing to acquire) relevant technical, security or compliance certifications such as CCNA, CCNP, Network+, Server+, Linux+, Security+, MS-500, AZ-500, NSE are a plus.
• Experience with managed service providers and IT service management.
• Experience in IT compliance, auditing, and technical liaison roles.
• In-depth knowledge of SOC2 and other relevant certification standards.
• Familiarity with regulatory requirements and industry best practices.
• Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders and collaborate with various teams.
• Strong analytical and problem-solving abilities to identify issues, develop solutions, and implement improvements.
• Ability to manage multiple concurrent objectives, projects, groups or activities making effective judgments as to prioritizing and time allocation.
• Meticulous attention to detail to ensure accuracy in technical configurations & reports, audits and compliance documentation.
• Ability to manage their own time, priorities and resources to get the work completed.
• Strong interpersonal skills to work effectively with cross-functional teams and build positive relationships and successfully work toward a common goal with others.
• Ability to lead initiatives, manage projects, and influence others to achieve compliance and technical objectives.
  
  

Benefits

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health
• 100% Employer Paid Health and Dental Plan
• Vacation Time
• RRSP Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program
  
  

Equal Opportunity Statement

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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