Service Writer - Evening - Peterbilt

Brandt; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in manufacturing and distribution is seeking a Service Writer in Saskatoon. This role involves assisting the service manager with reports and records, handling customer inquiries, and managing service department operations. The position offers on-the-job education, advancement opportunities, and a comprehensive benefits package.

Benefits

Comprehensive benefits package

On-the-job education

Opportunities for advancement

Job security

Qualifications

• Proficiency in standard desktop applications.
• High School Diploma or equivalent experience.

Responsibilities

• Handle customer inquiries directed to the Service Department.
• Open work orders and oversee their progress.
• Maintain the service library with current information.

Skills

Knowledge of office procedures

Basic understanding of mechanical and technical terms

Basic knowledge of accounting practices

Education

High School Diploma

Tools

Microsoft Office

Job description

We are currently seeking a Service Writer for our Saskatoon Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and timely reports and records related to the Service Department’s operations. The role is scheduled for an evening shift from 2:30 PM - 10:30 PM.

Duties & Responsibilities

1. Handle internal and external customer inquiries directed to the Service Department.
2. Open work orders as directed by the Service Manager / Shop Foreman and oversee their progress until closure and invoicing.
3. Maintain the service library with current information, including files, bulletins, manuals, multimedia, etc., under the supervision of the Service Manager.
4. Manage Service Department filing and records.
5. Update customer profiles with information such as equipment, hours, or other details from work orders.
6. Manage accessories and supplies, and prepare replacement orders.
7. Process warranty and product improvement claims, including calculating charges, submitting claims, and following up.

Required Skills

• Knowledge of office procedures.
• Basic understanding of mechanical and technical terms is preferred.
• Basic knowledge of accounting practices.

Required Experience

• Proficiency in standard desktop applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience.

Discover The Brandt Advantage

When you work for Brandt, we work for you. We provide on-the-job education to develop new skills, opportunities for advancement, a comprehensive benefits package, and more—all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies, headquartered in Regina, Saskatchewan, Canada, is a privately owned manufacturing and distribution company serving industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. With over 5,400 employees and more than 170 locations across Canada, the USA, Australia, and New Zealand, Brandt is one of Canada’s largest privately owned companies and a member of the Platinum Club of Canada’s Best Managed Companies.