Service Writer - Evening - Peterbilt Saskatoon, Saskatchewan, Canada

Medisca Pharmaceuticals Inc.; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Service Writer at a leading pharmaceuticals company in Saskatoon. This role is vital for ensuring the smooth operation of the Service Department, where you'll assist the service manager in maintaining accurate records and reports. You'll be the first point of contact for customer inquiries, manage work orders, and maintain essential service documentation. If you have a keen eye for detail and a passion for customer service, this is the perfect opportunity to grow your career in a supportive environment. Embrace the chance to make a significant impact in a fast-paced setting!

Qualifications

• High school diploma required; experience in service departments preferred.
• Strong attention to detail and customer service skills are essential.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Field customer inquiries and manage work orders under supervision.

Skills

Customer Service

Record Keeping

Communication

Attention to Detail

Education

High School Diploma

Experience in Service Department

Tools

Computer Software for Record Keeping

Service Management Systems

Job description

We are currently seeking a Service Writer for our Saskatoon Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. This position is an evening shift from 2:30PM - 10:30PM.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.