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help desk specialist
Gold Business Technologies Ltd.
Prince George
On-site
CAD 50,000 - 70,000
Full time
Today
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Job summary
A leading consulting firm is seeking a skilled IT support analyst to provide business systems and network support. The role involves troubleshooting, user training, and maintaining technical documentation. The ideal candidate will have a Bachelor's degree and relevant experience. This position requires attention to detail and the ability to work under pressure, with no remote work options available.
Benefits
Free parking available
Qualifications
- 2 years to less than 3 years of experience required.
Responsibilities
- Provide business systems, network and Internet support to users.
- Report on the performance of computer systems and networks.
- Give access to computer networks.
Skills
Attention to detail
Education
Bachelor's degree
Job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Work conditions and physical capabilities
Other benefits
Languages
English
Education
- Bachelor's degree
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- No supervision responsibility
Work conditions and physical capabilities
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
Other benefits
- Free parking available
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