Administrative Support Clerk - Bilingual

Anishinabek Employment & Training Services; Ontario; On-site; Full time

Job summary

A leading organization in Ontario is seeking a Full-Time Administrative Assistant to join their program delivery team. The role involves providing clerical support, managing schedules, and ensuring effective communication with clients, particularly those with disabilities. The ideal candidate will possess advanced oral French skills and demonstrate strong customer service and organizational abilities. This position offers an opportunity to contribute to a diverse and inclusive workplace.

Qualifications

• Advanced oral French language skills required.
• Knowledge of administrative office procedures and financial processes.

Responsibilities

• Provide clerical and administrative support services.
• Greet visitors and respond to inquiries.
• Maintain filing systems and manage schedules.

Skills

Oral French

Communication

Interpersonal Skills

Customer Service

Tools

Word

Excel

PowerPoint

Job description

Employment Type

Full Time

Job Occupation Type

Administrative Assistant

Total Positions

Wage

25.27-29.38 / hour

Days of Work

n / a

Closing Date / Apply By

6 / 14 / 2024

Start Date

n / a

Duties

As a customer service provider and member of the program delivery team, you will :

• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting / tracking cheques / money orders for repayments / reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather / enter client information and data for reports and assignments.

Qualifications

Mandatory

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire

Administrative, Clerical and Financial Skills :

• you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input / access client information.
• you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
• you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills :

• you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
• you demonstrate interpersonal and listening skills to elicit information and support team members
• you have interpersonal skills to interact with the public and collaborate in a team driven environment

Customer Service Skills :

• you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays / impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief / loss).
• you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
• you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income

Judgement and Organizational Skills :

• you are able to organize and coordinate workflow, assess priorities and meet deadlines
• you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

OPS Commitment to diversity, inclusion, accessibility, and anti- racism :

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code . Refer to the application instructions below if you require a disability-related accommodation.

• You mustapply online . https : / / www.gojobs.gov.on.ca / Apply.aspx?Language=English&JobID=215686
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, pleaseContact Us to provide your contact information. Recruitment services team will contact you within 48 hours.