Business Support Coordinator

Natural Factors; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Support Coordinator to ensure smooth daily operations. This role involves providing administrative support to senior leaders, coordinating events, and managing relationships across the organization. The ideal candidate will have strong multitasking skills and experience in project coordination, thriving in a dynamic environment. Join a diverse team that values inclusion and offers comprehensive benefits including health insurance and flexible work arrangements.

Benefits

Generous paid leave

Mental health support

Comprehensive health insurance

Flexible work arrangements

Career development opportunities

Qualifications

• Extensive experience supporting senior executives administratively.
• Experience in project or operations coordination.
• Ability to work confidently across multiple time zones.

Responsibilities

• Provide exceptional administrative support to senior leaders.
• Coordinate work across domains and streamline processes.
• Manage diary, schedule meetings, and arrange travel.

Skills

Communication

Multitasking

Relationship-building

Process Management

Tools

G-suite

Job description

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps. When that happens, we’re not only making life better for small businesses, but also building a stronger economy that can change the world.

How you’ll make an impact

As a Business Support Coordinator, you will play a key role in ensuring daily operations at Xero run smoothly.

You should be comfortable working in a fast-paced, ever-changing environment, with strong administrative skills. Your effective communication and proactive thinking will set you apart. You are someone who is always a step ahead, planning and prioritizing effectively.

Your responsibilities include providing exceptional administrative support to the Executive General Managers and Senior Leaders within your business area. A significant part of this role involves coordinating work across domains (Customer & Operations). You will collaborate closely with other Business Support Coordinators, Operations Managers, senior leaders, and wider teams to streamline processes, identify improvement opportunities, and support the team to ensure smooth daily operations.

What you’ll do

• Support senior leaders with diary management, scheduling meetings, managing expenses, and end-to-end travel arrangements.
• Coordinate the SLT’s annual events calendar in collaboration with EAs and provide support as needed.
• Build and maintain strong relationships within your support group and the wider organization.
• Assist with procurement processes, including raising purchase orders, tracking contracts, and managing payments for your domain.
• Support organizational events, workshops, and meetings, ensuring all materials are prepared and resources are available.
• Assist with onboarding new employees.
• Act as an internal liaison to coordinate diaries, manage events, and resource planning across the business.
• Promote global communication and ways of working within the Leadership Team.

Success looks like

• The Leadership Team receives comprehensive administrative support.
• Diaries are managed efficiently and updated in real-time.
• Travel arrangements are timely and seamless.
• Expenses are processed accurately and within budget, with issues escalated appropriately.
• Work quality remains consistently high.
• Team processes are well documented and accessible.
• There is strong collaboration across the team, with shared learnings and process improvements enhancing efficiency.

What you’ll bring with you

• Extensive experience supporting senior executives administratively.
• Excellent relationship-building skills across all organizational levels.
• High integrity and experience handling confidential information.
• Experience in project or operations coordination.
• Experience in a fast-growing, global business is highly regarded.
• Proficiency with G-suite is preferred but not essential.
• Strong multitasking skills in dynamic environments.
• Experience leading project or process improvement initiatives.
• Ability to work confidently across multiple time zones.
• Highly organized, action-oriented, and detail-focused.
• Ability to quickly establish effective working relationships.
• Skilled at managing critical issues proactively and following through.
• Comfortable supporting behind the scenes and anticipating needs.
• Excellent communication, attention to detail, and a positive attitude.
• Good process management skills, including documentation and continuous improvement.
• Flexible mindset and ability to thrive under pressure in ambiguous environments.
• A proactive, can-do attitude and willingness to assist wherever needed.

Why Xero?

We value diversity of thought and foster a human-first culture built on respect, fairness, and inclusion. Our benefits include generous paid leave, mental health support, employee resource groups, wellbeing programs, comprehensive health insurance, family support, 401k matching, parental leave, employee share plans, flexible work arrangements, career development opportunities, and more. We encourage applicants from all backgrounds and support accessibility needs throughout the hiring process.