Customer Support Expert - Remote

Globe Life - Kekoa Jacobs; San Juan de Terranova; Remote; CAD 35,000 - 50,000; Full time

Job summary

Join AO Globe Life as a Customer Support Expert and be part of a team dedicated to exceptional customer service. In this role, you'll assist customers with inquiries and ensure a positive experience. With comprehensive training and flexible schedules, you'll have the opportunity to grow in a supportive environment.

Benefits

Comprehensive Training

Flexible Schedule

Career Advancement Opportunities

Commitment to Community

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in English, both verbal and written.

Responsibilities

• Answer inbound calls from customers in a timely manner.
• Document customer interactions and update records.
• Adhere to company policies and quality standards.

Skills

Communication

Problem Solving

Interpersonal Skills

Job description

Customer Support Expert

As a customer support expert at AO Globe Life, you will be at the forefront of our company's commitment to providing exceptional customer service.

You will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with our products or services.

The role requires strong communication skills, problem-solving abilities, and a genuine desire to help others.

What you'll be doing

1. Answer inbound calls from customers in a timely and courteous manner
2. Handle a high volume of customer interactions while maintaining a positive attitude
3. Document customer interactions and update customer records in our system
4. Adhere to all company policies, procedures, and quality standards
5. Continuously improve your product knowledge and customer service skills through training

What we're looking for

• Previous experience in a customer service role is preferred but not required.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service
• Excellent problem-solving and decision-making abilities
• Proficiency in English, both verbal and written
• Ability to work in a fast-paced, dynamic environment and meet deadlines
• Comfortable with using various computer programs and applications

Why Join Us?

• Strong Reputation: AO Globe Life is backed by a long-standing history of financial stability and customer trust. Joining our team means associating with a respected name in the insurance industry.
• Comprehensive Training: We provide extensive training programs designed to equip you with the knowledge and skills needed to succeed. Our ongoing support ensures you stay informed about industry trends and best practices.
• Flexible Schedule: Enjoy the freedom of a flexible work schedule that allows you to balance personal and professional commitments. We understand that life is dynamic, and we support your work-life harmony.
• Career Advancement Opportunities: We believe in promoting from within. As you grow and develop your skills, there are numerous opportunities for advancement to leadership and management positions.
• Commitment to Community: AO Globe Life is dedicated to giving back. Engage in community service and outreach programs that benefit others and foster a sense of fulfillment and teamwork.

Ready to start a rewarding career with us?

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