Customer Care Specialist - Remote

American Income Life AO - Nasir Imodagbe; Medicine Hat; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Customer Care Specialist to leverage customer service expertise while providing meaningful solutions. This full-time, remote position offers competitive compensation, comprehensive training, and growth opportunities in a supportive environment. Join a team dedicated to helping clients achieve financial security.

Benefits

Comprehensive Training

Competitive Compensation

Growth Opportunities

Flexible Schedule

Supportive Environment

Work-from-Anywhere Flexibility

Qualifications

• Proven track record of exceptional customer service.
• Strong communication and organizational skills.

Responsibilities

• Build and maintain relationships with clients via phone and email.
• Assess client needs and recommend suitable insurance products.
• Provide ongoing support and assist with claims.

Skills

Customer Service

Communication

Organization

Problem-Solving

Education

LLQP License

Tools

Microsoft Office Suite

Job description

Calling the Attention of Customer Service Experts! Are you ready for a new career that leverages your customer service expertise while providing meaningful solutions to clients?

If you’re passionate about helping people and want to advance your career, we invite you to join our team as a Customer Care Specialist.

Position Details

• Location: Work From Home
• Industry: Insurance
• Employment Type: Full-Time

About Us

Since 1951, OA Globe Life has been dedicated to serving working families, collaborating with unions to provide support in times of hardship. Our mission is to ease worries by ensuring financial security when it matters most. We protect every family because they deserve peace of mind and financial security.

What We Offer

• Comprehensive Training: No insurance experience? No problem! We provide full training to ensure your success.
• Competitive Compensation: Your income is in your hands! With a commission-based structure, you can control your earnings based on clients served and sales made.
• Growth Opportunities: We promote from within and offer excellent career advancement prospects.
• Flexible Schedule: Enjoy work-life balance with flexible hours.
• Supportive Environment: Join a positive, collaborative team that helps you grow.
• Work-from-Anywhere Flexibility: Perform your role remotely, supporting a great work-life balance.

Key Responsibilities

• Build and maintain relationships with clients via phone, email, and in-person interactions.
• Assess client needs and recommend suitable insurance products.
• Provide ongoing support, help clients understand coverage, and assist with claims or policy updates.
• Collaborate with the team to meet sales and satisfaction goals.
• Stay informed on industry trends and new products to serve clients better.

What We’re Looking For

• Experience in Customer Service: Proven track record of exceptional service, problem-solving, and relationship building.
• Strong Communication Skills: Effective in both written and verbal communication.
• Detail-Oriented: Highly organized with attention to detail managing multiple accounts.
• Self-Motivated: Initiative-taker eager to grow in a fast-paced environment.
• Desire to Learn: Positive attitude towards acquiring new skills and industry knowledge.

Qualifications

• Passionate about helping people.
• Strong interpersonal and communication skills.
• Ability to work independently with accountability and honesty.
• Growth-oriented mindset and desire for personal development.
• Strong organizational and time-management skills.
• Must reside in Canada.
• Proficiency in Microsoft Office Suite; LLQP license required or willing to obtain one. Training and support provided.

Submit your resume now and let’s build something great together. OA Globe Life is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply.

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