Guest Services Manager

Coborn's Incorporated; South Bruce Peninsula; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading grocery retailer is seeking a Guest Services Manager to supervise the front-end team and ensure exceptional guest service. The role involves managing operations like checkouts and guest services while fostering a positive work environment. Employees enjoy generous benefits, career growth opportunities, and a vibrant workplace culture.

Benefits

10% Employee Discount

Get Paid Daily with DailyPay

Paid Time Off (PTO/Vacation)

Paid Floating Holidays

Sunday Premium Pay

Paid Military Leave

Health & Wellness Programs

Employee Assistance Program (EAP)

401(k) with up to 20% match

Participation in Employee Stock Ownership Program (ESOP)

Responsibilities

• Supervise and direct the front-end team.
• Maintain high standards of guest service.
• Assist with various front-end operations.

Job description

Company Introduction

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods. We also offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. Additionally, our divisions include fuel and convenience stores, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners. We also have other retail entities like Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's in our markets.

Overview

The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about supervising and directing the front-end team while maintaining high standards of guest service. A typical shift involves bookkeeping tasks and assisting the Sr. Guest Services Manager with various front-end operations such as Guest Services, self-check-outs, checkouts, bagging, parcel pickup, cart room, click and collect, and parking lot areas.

Requirements

We believe that building a diverse team inspires innovation and opens up new possibilities. We are an EEO/AA Employer, encouraging all qualified individuals—including minorities, females, veterans, and individuals with disabilities—to apply.

What's In It For Me

Our employees strive to inspire happiness, healthy living, and simplicity. We offer a vibrant work environment, career growth opportunities, and generous benefits, including:

• 10% Employee Discount for employees and their immediate household, plus discounts at company coffee shops
• Get Paid Daily with DailyPay
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & 1-time holiday pay
• Sunday Premium Pay: an extra $1/hour on Sundays
• Paid Military Leave
• Health & Wellness Programs, Challenges, and Resources
• Employee Assistance Program (EAP)
• Career Growth & Development resources
• 401(k) with up to 20% match on the first 5% contributed
• Participation in Employee Stock Ownership Program (ESOP)
• Additional voluntary benefits like Vision, Accident, and Critical Illness insurances

If hired or promoted to full-time, additional benefits include Medical & Dental Insurance, HSA, FSA, Tuition & Adoption Reimbursements, Paid Family Leave, Life Insurance, AD&D, and Disability Insurance.

As part of our team, you can also expect:

• Flexible scheduling to balance personal and professional life
• A culture of recognition and appreciation
• Opportunities for advancement and leadership development

We celebrate employee ideas and encourage innovation. Join us as we grow, learn, and carry out our vision to "Be Remarkable!" Apply today!

Starting pay depends on experience, qualifications, skills, education, and location.

Pay Range: USD $17.00 - USD $25.00 per hour