Education & Communications Co-op — Retirement Solutions

Société Financière Manuvie; Southwestern Ontario; Hybrid; CAD 41,000 - 57,000; Part time

Job summary

Manulife John Hancock is offering a National Education Specialist Co-op to support the development and delivery of member education materials for group retirement plans. The role emphasizes collaboration with internal teams, quality control, and timing across multiple projects.

The position requires pursuing an undergraduate degree in marketing, communications, or related fields, with strong English skills and French as an asset, plus a customer-service mindset and attention to detail.

Qualifications

• Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Previous project management experience or business experience in insurance or retirement savings an asset.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Ability to work independently and as part of a team.
• This role requires a high proficiency in written and spoken English, proficiency in written French an asset.
• Desire to learn and develop.
• Strong Customer Service orientation with a focus on service excellence.
• Strong time management skills with ability to multitask.
• Proven attention to detail.
• Ability to manage a large work volume.
• Positive attitude and flexibility to adapt to changing projects and timelines.
• Strong oral and written communication skills.

Responsibilities

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.
• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.
• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Skills

Written communication

Oral communication

Teamwork

Time management

Attention to detail

English proficiency

French an asset

Education

Undergraduate degree in marketing, communications, business studies, or related

Job description

Manulife John Hancock is offering a National Education Specialist Co-op to support the development and delivery of member education materials for group retirement plans. The role emphasizes collaboration with internal teams, quality control, and timing across multiple projects.

The position requires pursuing an undergraduate degree in marketing, communications, or related fields, with strong English skills and French as an asset, plus a customer-service mindset and attention to detail.