Education & Communications Co-op - Retirement Plans

Manulife; Toronto; Hybrid; CAD 41,000 - 57,000; Full time

Job summary

Manulife John Hancock is offering a National Education Specialist Co‑op designed to launch your career in education and communications within group retirement solutions. You will create enrollment materials and English/French communications, ensure accuracy, and coordinate approvals across multiple projects.

You will gain experience supporting the development and delivery of member education materials, while collaborating with internal teams and leveraging Manulife’s GRO early talent program.

Qualifications

• Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Strong time management and multitasking abilities.
• Strong written and spoken English; proficiency in French is an asset.
• Desire to learn and develop with a customer service orientation.

Responsibilities

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.
• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.
• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Education

Undergraduate degree in marketing, communications, business studies

Job description

Manulife John Hancock is offering a National Education Specialist Co‑op designed to launch your career in education and communications within group retirement solutions. You will create enrollment materials and English/French communications, ensure accuracy, and coordinate approvals across multiple projects.

You will gain experience supporting the development and delivery of member education materials, while collaborating with internal teams and leveraging Manulife’s GRO early talent program.