Summer intern 2027 - national education specialist ii

Société Financière Manuvie; Southwestern Ontario; Hybrid; CAD 41,000 - 57,000; Full time

Job summary

Manulife John Hancock is looking for a National Education Specialist Co-op to help develop and deliver member education materials for group retirement plans. You will create enrollment and other communications, enter plan data, and ensure materials are accurate and approved for distribution.

You will coordinate translations, manage multiple projects, and support the Education Team in delivering key deliverables.

Qualifications

• Pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Previous project management experience or business experience in insurance or retirement savings an asset.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Ability to work independently and as part of a team.
• This role requires a high proficiency in written and spoken English, proficiency in written French an asset.
• Desire to learn and develop.
• Strong Customer Service orientation with a focus on service excellence.
• Strong time management skills with ability to multitask.
• Proven attention to detail.
• Ability to manage a large work volume.
• Positive attitude and flexibility to adapt to changing projects and timelines.
• Strong oral and written communication skills.

Responsibilities

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.
• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.
• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Skills

English proficiency

Written English

Spoken English

Communication skills

Time management

Multitasking

Detail-oriented

Teamwork

Independent work

Customer service orientation

Workload management

Education

Undergraduate degree in marketing/communications/business in progress

Job description

At Manulife John Hancock, we believe in investing in the future - starting with you. Our National Education Specialist Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

As part of Group Retirement Solutions (GRS), the mandate of the National Education Team is to engage plan members in participating in their group retirement program. We create education and communication materials to prompt members to act and make decisions.

Reporting to the Manager, Member Education, you will support the development and delivery of effective member education materials to engage plan members and grow plan members’ assets in their group retirement plans.

Position Responsibilities:

Administration:

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.

Project Management:

• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.

Relationship management:

• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Required Qualifications:

• Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Previous project management experience or business experience in insurance or retirement savings an asset.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Ability to work independently and as part of a team.
• This role requires a high proficiency in written and spoken English, proficiency in written French an asset.
• Desire to learn and develop.
• Strong Customer Service orientation with a focus on service excellence.
• Strong time management skills with ability to multitask.
• Proven attention to detail.
• Ability to manage a large work volume.
• Positive attitude and flexibility to adapt to changing projects and timelines.
• Strong oral and written communication skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• As part of our co-op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

#LI-Hybrid

Salary range is expected to be between:

$40,950.00 CAD - $56,550.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.

Working Arrangement

Hybrid