Summer Intern 2027 - National Education Specialist II

Manulife; Toronto; Hybrid; CAD 41,000 - 57,000; Full time

Job summary

Manulife John Hancock is offering a National Education Specialist Co‑op designed to launch your career in education and communications within group retirement solutions. You will create enrollment materials and English/French communications, ensure accuracy, and coordinate approvals across multiple projects.

You will gain experience supporting the development and delivery of member education materials, while collaborating with internal teams and leveraging Manulife’s GRO early talent program.

Qualifications

• Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Strong time management and multitasking abilities.
• Strong written and spoken English; proficiency in French is an asset.
• Desire to learn and develop with a customer service orientation.

Responsibilities

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.
• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.
• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Education

Undergraduate degree in marketing, communications, business studies

Job description

At Manulife John Hancock, we believe in investing in the future – starting with you. Our National Education Specialist Co-opis your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

As part of Group Retirement Solutions (GRS), the mandate of the National Education Team is to engage plan members in participating in their group retirement program. We create education and communication materials to prompt members to act and make decisions.

Reporting to the Manager, Member Education, you will support the development and delivery of effective member education materials to engage plan members and grow plan members’ assets in their group retirement plans.

Position Responsibilities:

Administration:

• Create enrollment and other member communication materials in a range of formats.
• Enter descriptions of plan benefits and other data in Manulife’s systems.
• Review materials for accuracy and readability to ensure quality and usability.
• Identify discrepancies between documents.
• Coordinate the translation of materials when required.
• Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.
• Other duties as assigned.

Project Management:

• Manage a significant number of tasks to deliver results on time and accurately.
• Track productivity and report on progress as requested.
• Build and maintain a database of well written, clear, and accurate content for plan member communication pieces ensuring key messages are incorporated.

Relationship management:

• Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.
• Support the National Education Specialists on the development and execution of the member education deliverables.

Required Qualifications:

• Currentlypursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
• Previous project management experience or business experience in insurance or retirement savings an asset.
• Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
• Ability to work independently and as part of a team.
• This role requires a high proficiency in written and spoken English, proficiency in written French an asset.
• Desire to learn and develop.
• Strong Customer Service orientation with a focus on service excellence.
• Strong time management skills with ability to multitask.
• Proven attention to detail.
• Ability to manage a large work volume.
• Positive attitude and flexibility to adapt to changing projects and timelines.
• Strong oral and written communication skills.

When you join our team:

• We’llempower you to learn and grow the career you want.
• We’llrecognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team,we’llsupport you in shaping the future you want to see.
• As part of our co-op program, you will gainearly accessto Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between:

$40,950.00 CAD - $56,550.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid