Education and Conservation Coordinator

Ripley's Believe It or Not! World Entertainment; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Education and Conservation Coordinator to enhance guest experiences at a renowned aquarium. This full-time role emphasizes exceptional communication and organizational skills, as you will be the primary contact for educational inquiries and bookings. You will coordinate school groups, manage payments, and support the development of new programs. If you are passionate about animals and education, and thrive in a dynamic environment, this opportunity allows you to make a meaningful impact while working in a vibrant setting. Join a team dedicated to conservation and education!

Qualifications

• Preferred education in Education or a related field.
• Strong organizational and financial management skills.

Responsibilities

• Coordinate school group scheduling and confirm bookings.
• Provide exemplary customer service to guests and educators.

Skills

Communication Skills

Organizational Skills

Customer Service

Problem-Solving Skills

Time Management

Education

Post-secondary education in Education or related field

Tools

MS Office

Siriusware or similar ticketing systems

Job description

Join to apply for the Education and Conservation Coordinator role at Ripley's Believe It or Not! World Entertainment

Position: Education & Conservation Coordinator (Full Time)

Location: Ripley’s Aquarium of Canada

Reports to: Manager of Education and Conservation

Job Purpose: Reporting to the Manager of Education and Conservation, the Education Coordinator is the primary contact for all inquiries into the Education department and handles the sales and coordination of all Education Department offerings. The role involves providing exemplary customer service to parents, teachers, and guests to promote bookings and experiences.

Note: Due to the nature of our business, we operate 365 days a year, including holidays. You will be expected to work any shift during, before, or after these hours.

Critical Accountabilities

1. Communicate clearly with diverse audiences via in-person, phone, and email to address operational questions courteously.
2. Coordinate school group scheduling, confirmation, payment, and check-in processes.
3. Serve as the onsite contact for teachers arriving for booked programs.
4. Support administration tasks, including POS processing, bookings, payments, and receipts, responsibly using POS terminals.
5. Assist with bookings for sleepover groups, experience guests, and homeschool families, and address guest concerns.
6. Support the Education staff coordination with the Manager and Supervisor.
7. Stay informed about all Aquarium activities, including programs, exhibits, and events, and be knowledgeable about details such as dates, times, costs, and registration processes.
8. Maintain organized Education department files, ensuring the secure handling of sensitive information.
9. Contribute to developing new, marketable, and profitable programs for various audiences.
10. Provide logistical support, including preparing reports, attendance, and evaluations; resolve problems independently when possible.
11. Assist with daily operations, such as school groups and camp programs.

Special Skills and Requirements

1. Post-secondary education in Education or a related field is preferred.
2. Excellent communication skills; able to maintain composure under pressure.
3. Strong organizational and financial management skills.
4. At least two years of experience in customer service or sales roles exceeding expectations is preferred.
5. Passion for animals, the environment, and people.
6. Creative problem-solving skills.
7. Exceptional time management and prioritization abilities.
8. Proficiency in MS Office; experience with Siriusware or similar ticketing systems is a plus.

All offers are subject to a satisfactory police criminal record check.

Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted.