Éducateur | Temps partiel | Saisonnier

lululemon; Saint-Bruno-de-Montarville; Vor Ort; CAD 37.000 - 48.000; Vollzeit

Zusammenfassung

lululemon is seeking an Educator in our retail stores to deliver a world-class guest experience through authentic engagement and top-quality product education. You will connect with our community and culture while helping guests find the right products.

As an Educator, you will move on the sales floor, assess guest needs, and provide customized purchase and return solutions. You will support omnichannel programs and collaborate with store leadership to ensure exceptional service.

Qualifikationen

• Educator focuses on world-class guest experience and product knowledge.
• Ability to communicate brand values and community culture.

Aufgaben

• Interact with guests to ensure a great guest experience, valuing guests’ time.
• Assess guests’ needs to provide customized purchase and return solutions and support.
• Provide technical product education by articulating the value and benefits of the product.
• Facilitate end-to-end guest experience with omnichannel programs (buy online/pickup in store, phone sales, ship from store).
• Move on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to make it right.
• Perform product presentation tasks (e.g., restock or replace depleted items)

Kenntnisse

Guest service

Product education

Team collaboration

Jobbeschreibung

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities of the Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items