Pharmacy Technology Implementation & Support

CareRx Corporation; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading company in pharmacy technology is seeking a Pharmacy Technology Implementation and Support Specialist. This role involves implementing and supporting various pharmacy systems, troubleshooting issues, and collaborating with vendors. Ideal candidates will have experience with IT systems, strong problem-solving skills, and the ability to work in a fast-paced environment.

Qualifications

• Previous experience with interfaced IT Systems a strong asset.
• Ability to develop and execute test plans for system QA.

Responsibilities

• Implement and support Pharmacy Technologies and systems.
• Troubleshoot and resolve systems issues, manage vendor escalations.
• Conduct meetings and coordinate project scheduling.

Skills

Team Collaboration

Problem Solving

Communication

Organization

Vendor Relationship Management

Tools

MS Excel

Job description

The Pharmacy Technology Implementation and Support Specialist is responsible for the implementation, support and growth of a large breadth of Pharmacy Technologies. These systems include but are not limited to

• Pharmacy Automation (PacMed and Rowa Dose)
• Optical Verification (PacVision and Zius)
• Digital Pen Technologies
• Physician Order Scanners
• Automated Dispensing Cabinets (ADC)
• Internal Applications (Consultant Tools, Shipment Applications)
  
  

Your Day To Day

• Receive and act on direction from the Manager, Pharmacy Technology
• Work with Technology vendors to coordinate and manage project scheduling, scope and deployment.
• Represent Pharmacy Technology in cross-departmental project meetings involving Pharmacy Technology.
• Hold and conduct meetings (internal and external) to accomplish required needs.
• Have an intimate knowledge of our various pharmacy systems and how they interact.
• Troubleshoot and resolve systems that are down. Manage vendor escalation, where needed and track through to resolution.
• Work with Service Centre to aid in ticket management pertaining to Pharmacy Technology
• Work with Business Development to advise on Best Practices/SOPs
• Develop test plans to be used for the testing of new software releases and updates
• Define and enforce the software versions and standards for all Pharmacy Technology Systems
• Critical evaluation and problem solving within application systems.
• After hours on-call support as required.
• Upkeep of Support and Training documentation
• Evaluate vendor software releases and determine if they Pass/Fail our qa process.
• Maintain quality of service by assuring CareRx standards/expectations are met
• Maintain confidential and sensitive info
• Nation-wide travel when required.
  
  

What You Bring To The Team

• Previous experience with interfaced IT Systems a strong asset
• Strong ability to work within a team and help to directionally drive projects
• Proficiency in MS Excel
• Ability to work in a fast paced environment involving numerous IT systems
• Strong organization skills
• Good communicator and able to translate system problems into words.
• Shows intense and eager enjoyment and interest
• Works well as a member of a group
• Ability to work independently and maintain project timelines.
• Ability to prioritize and multi-task.
• Ability to problem solve and react to unforeseen changes/events within a project
• Capable of carrying out a given task with all details necessary to get the task done well
• Ability to nurture and develop vendor relationships
• Knowledge of software systems and the ability to learn new systems
• Knowledge of IT hardware and network infrastructure
• Ability to develop and execute test plans for system QA
  
  

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted