Customer Service Representative

PAL Airlines; San Juan de Terranova; On-site; CAD 35,000 - 50,000; Full time

Job summary

PAL Airlines is seeking Customer Service Representatives to join their team in Atlantic Canada. The role involves assisting customers throughout their travel experience, ensuring safety and outstanding service. Ideal candidates will have customer service experience, excellent communication skills, and the ability to work in a fast-paced environment.

Benefits

Great work/life balance

Personal travel privileges

Comprehensive health benefits

Defined Contribution Pension Plan

Employee Stock Purchase Plan

Tuition Assistance Program

Employee and Family Assistance Programs

Growth and development opportunities

Qualifications

• Minimum 1 year experience in customer service.
• Fluency in English and French is an asset.
• Ability to work independently and in a team.

Responsibilities

• Assist customers with booking and flight processes.
• Ensure safe movement of passengers to/from aircraft.
• Provide outstanding customer service.

Skills

Customer service skills

Problem-solving

Communication

Bilingual (English and French)

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking Customer Service Representatives to join our growing team of committed professionals in Atlantic Canada.

Locations:

St. John’s, NL Gander, NL Deer Lake, NL

Wabush, NL St. Anthony, NL Goose Bay, NL

Churchill Falls, NL Moncton, NB

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.
  
  

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances
  
  

What We Offer:

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.
  
  

Applications will be accepted on an ongoing basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines