Information Systems Analyst

InsideHigherEd; Ontario; On-site; CAD 90,000 - 116,000; Full time

Job summary

A leading university is seeking a dedicated professional to join their Enterprise Applications and Solutions Integration team. This role involves supporting and improving enterprise-level student information systems, engaging with stakeholders, and delivering training. The ideal candidate will have strong communication and analytical skills, along with a Bachelor's degree and relevant experience in post-secondary education. This full-time position offers an opportunity to contribute to transformative technology solutions in a collaborative environment.

Qualifications

• Minimum five years working in post secondary education.
• Minimum five years supporting enterprise level student information systems.
• Experience in training users and producing user documentation.

Responsibilities

• Responding to service requests in a timely fashion.
• Troubleshooting issues uncovered by testing or user feedback.
• Training end-users on procedures and the use of supported IT systems.

Skills

Communication

Analytical

Client Service

Organizational

Time Management

Education

Bachelor's Degree

Tools

MS Excel

MS Visio

SQL

Job description

Faculty / Division : Ofc of the Chief Information Officer

Department : Enterprise Apps & Solutions Integration

Campus : St. George (Downtown Toronto)

Position Number : 00043731

Description : About us :

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

The Student Information Systems (SIS) group manages enterprise-level student, curricular and administrative applications in support of the student lifecycle and associated capabilities. This includes administration and continued development of the Repository of Student Information (ROSI), the University’s Student Information System, along with various vendor-supported and specialized web applications in the areas of degree, program and course governance and administration, course and exam offering and syllabus management, academic advising, accommodated test management, timetable management, amongst other capabilities.

Your opportunity :

Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems including ROSI, ROSI Express, and Degree Explorer, as well as associated reporting functions and tools. As part of the support team, you will work with end users and stakeholders responding to requests for assistance with or information about student information systems. You will be engaged with stakeholders, developers, and other analysts from EASI and other units in the resolution of user and system issues. You will participate in the development, maintenance, and delivery of system and user materials, training, and presentations.

Your responsibilities will include :

• Responding to service requests in a timely fashion
• Troubleshooting issues uncovered by testing or user feedback
• Collecting information from clients to assess IT needs
• Analyzing and documenting business requirements
• Assessing needs and contributing to the development of business systems
• Training end-users on procedures and the use of supported IT systems
• Liaising with technical specialists to resolve end-user issues
• Analyzing and preparing documents required for each project or product

Essential Qualifications :

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years working in post secondary education.
• Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferred
• Experience with other enterprise student information or curriculum applications (e.g., course management, marks submission, program assessment)
• Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
• Demonstrated experience supporting users of business applications
• Experience in training users and producing user documentation
• Strong communication skills, able to present requirements, concepts and procedures
• Demonstrated superior client service skills
• Strongorganizational and time management skills
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts
• Understanding of registration, enrolment and course management and delivery processes

Assets (Nonessential) :

• Familiarity with Sharepoint
• Familiarity with Service Now or other service support and ticketing applications
• Familiarity withAzure Dev Ops or other project and task management applications
• Familiarity with Agile development practices
• Familiarity with testing protocols and procedures
• Understanding of the evolving nature of higher education
• Experience in writing and executing queries in sql

To be successful in this role you will be :

• Articulate
• Intuitive
• Multi-tasker
• Proactive
• Team player

Closing Date : 05 / 16 / 2025, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Continuing

Schedule : Full-Time

USW Pay Band 14 $90,056. with an annual step progression to a maximum of $115,169. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Information Technology (IT)

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [emailprotected] .

Job Segment : Information Systems, QA, Business Analyst, Business Intelligence, Document Management, Technology, Quality