Analyst IT - Level 3-Daily

TalentBurst, Inc.; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Production Support Analyst IT - Level 3 for a 12+ month contract in Montreal. The role involves daily support for production environments, incident management, and collaboration with development teams. Candidates should have over 5 years of support experience, preferably in the banking sector, and possess strong communication and organizational skills.

Qualifications

• Support role experience required (> 5 years).
• Experience in Banking / Financial sector supporting trading systems preferred.
• Knowledge of FOREX, Money Market, Fixed Income products is required.

Responsibilities

• Active monitoring of production activities and remediation steps.
• Responsible for changes to the production environment.
• Participate in project elaboration phases and provide regular reporting.

Skills

Strong communication skills

Good organizational skills

Basic office software literacy

Professional attitude

Autonomy and adaptability

Tools

Unix / Linux

Scripting (Shell, PowerShell)

Autosys

Dynatrace

Kibana

Job description

Job Title : - Production Support Analyst IT - Level 3

Duration : 12+ Months Contract (With Possibility of extensions)

Location : Montreal, QC (Hybrid)

The Client Analyst ("Analyst") is responsible and accountable for the daily support and health of the production environment for multiple applications in the ALMT area. Responsibilities include change, user request, incident, and problem management for the department. Functional support and user setup may be performed as needed. The Analyst will serve on a team acting as the first point-of-contact (Level 1 and 2), receiving, recording, understanding issues, fixing known issues, suggesting improvements, routing unknown issues to Level 3 support, and communicating resolutions to requestors. Assisting the user community in resolving technical issues is also part of the role. Coverage during weekends and off-hours is on an "as needed" basis.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and efforts in support tracking applications and collaborate with team and management to reduce recurring issues
• Available for after-hours support activities when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Coordinate with the development community for release prioritization
• Ensure requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure the application production team is aware of upcoming changes and has the necessary skills for supporting changes post-release
• Provide regular reporting to line managers for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting, taking corrective actions as needed
• Take up project management responsibilities for special projects as required

Training and Occupational Experience

• Support role experience required (> 5 years)

Preferred Experience

• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is required

Essential Specific Requirements

• Unix / Linux hands-on experience with knowledge of daily commands
• Scripting experience (Shell, PowerShell, etc.)
• Scheduling tools (Autosys)
• Monitoring tools (Dynatrace, Kibana)

Skills and Behaviours

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; able to take initiative and be proactive