Analyst IT - Level 3-Daily

TalentBurst; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the financial sector is seeking a Production Support Analyst IT - Level 3. The role involves daily support for production environments, incident management, and collaboration with development teams. Candidates should have extensive experience in financial systems and strong database skills. This hybrid position offers opportunities for project management and requires a proactive approach to problem-solving.

Qualifications

• More than 5 years of support role experience.
• Knowledge of FOREX, Money Market, Fixed Income products.

Responsibilities

• Daily support and health of the production environment.
• Active monitoring of production activities.
• Responsible for changes to the production environment.

Skills

Communication

Organizational Skills

Project Management

Team Player

Adaptability

Education

Support role experience

Experience in Banking / Financial sector

Tools

Sybase

MS SQL

NoSQL

Unix/Linux

Shell

PowerShell

AutoSys

Dynatrace

Kibana

Job description

Job Title: Production Support Analyst IT - Level 3

Duration: 12+ Months Contract (With Possibility of extensions)

Location: Montreal, QC (Hybrid)

The Client Analyst ("Analyst") is responsible for the daily support and health of the production environment for multiple applications in the ALMT area. Tasks include change, user request, incident, and problem management for the department. Functional support and user setup may be performed as required. The Analyst shall serve on a team acting as the first point-of-contact (Level 1 and 2), receiving, recording, understanding issues, fixing known issues, suggesting improvements, routing unknown issues to Level 3 support staff, and communicating resolutions to the requestor. Assist the user community in resolving technical issues. Coverage during weekends and off-hours is on an "as needed" basis.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking applications and collaborate with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible for changes to the production environment for NAR applications
• Work with development team for release prioritization
• Ensure requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure the application production team is aware of upcoming changes and has the necessary skills for supporting changes post-release
• Report regularly to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting, taking corrective actions as needed
• Take up project management responsibilities for special projects as required

Training and Occupational Experience

• Support role experience required (>5 years)
• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement

Essential Specific Requirements

• Database skills (Sybase, MS SQL, NoSQL)
• Unix/Linux hands-on experience with knowledge of daily commands
• Scripting experience (Shell, PowerShell, etc.)
• Scheduling tools (AutoSys)
• Monitoring tools (Dynatrace, Kibana)

Skills and Behaviours

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal skills
• Autonomy and adaptability; proactive and initiative-taking
• Knowledge of global financial products
• Project management skills, a plus
• Good team player