Analyst IT - Level 3-Daily

HireTalent; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Analyst to enhance governance and control within their banking operations. This role involves managing projects, ensuring compliance with regulations, and improving reporting structures. You'll play a critical part in maintaining audit readiness and driving process improvements. If you have a strong background in ITIL, production support, and excellent communication skills, this opportunity offers a dynamic environment where you can make a significant impact. Join a forward-thinking team committed to operational excellence and client-focused solutions.

Qualifications

• Experience in production support and ITIL processes is essential.
• Strong communication skills and organizational skills are required.

Responsibilities

• Contribute to governance and controls for the department.
• Assist in managing projects and budget preparation.
• Generate reports and streamline KPIs for management.

Skills

Production support experience

ITIL processes and frameworks knowledge

Incident, change, problem and release management

Data gathering and reporting with ServiceNow

MS Office tools for reporting

Data warehousing and reporting technologies

Infrastructure knowledge (Linux, Windows, Cloud)

Excellent communication skills

Banking sector experience

Initiative-taking

Organizational skills

Tools

ServiceNow

MS Office

Job description

Analyst IT - Level 3-
12 months contract
Montreal, QC
Hybrid, 3 days onsite

GOVERNANCE & CONTROLS

Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions). Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation. Work on tasks related to Risk and Controls framework development and BAU assessments. Ensure the Bank policies are applied and all teams comply to the same. Ensure the department is audit ready at all times. Be prepared to represent or assist the representative of the department in all internal and external audits.

PROJECT MNGMT. & BUDGETING

Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team. If necessary, be hands-on and eventually play a Project Manager role for any of the projects. Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expenses. Assist in the budget preparation exercises for the department, and track invoices and other expenses.

MNGMT. REPORTING

Identify and streamline KPIs and reporting needs. Generate scorecards/dashboards for management and business reporting. Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive management decisions. Centralize the reporting structure for governance, controls, projects, reports, etc. and ensure its maintainability. Assist in the preparation of management committees – OpCos, governance forums, project committees, etc.

IT CONTINUITY

Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls.

OTHERS

Own, execute and report the Top-Down activities ITP Management instructs to implement through the Client head of GB, ALMT and Functions. Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach.” Oversee and evaluate customer feedback to develop quality improvement processes.

Skills Required:

1. Experience in Production support role
2. Good knowledge of ITIL processes and frameworks
3. Significant experience with processes like incident, change, problem and release management
4. Experience in gathering data and generating reports/graphs with tools like ServiceNow
5. Hands-on with MS Office tools for reporting and presentations
6. Experience with data warehousing and reporting technologies
7. Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture
8. Excellent communication skills, interacting with users, IT and stakeholders
9. Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
10. Ability to take initiatives (make proposals and drive them to completion)
11. Organizational skills (being proactive)