Ed's Bowling Supervisor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; Vor Ort; CAD 19.000 - 30.000; Teilzeit

Zusammenfassung

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) is seeking an Ed’s Bowling Supervisor to oversee the Bowling Counter, Lounge and Kitchen, Billiards and Escape Room operations, ensuring exceptional guest service.

You will supervise staff, conduct training, handle opening/closing duties, and maintain safety and cleanliness, with a flexible part-time schedule including days, evenings, weekends, and holidays; basic security clearance required.

Qualifikationen

• Must have 2–3 years of supervisory experience.
• Supervisory experience in restaurant, lounge, or entertainment-based facility.
• Completion of ProServe certification or ability to complete required training.
• Excellent leadership and communication skills with a focus on customer service.
• Proficiency with Microsoft Word, Excel, and Outlook.

Aufgaben

• Oversee staff and operations of Ed’s Bowling Counter, Lounge and Kitchen, Billiards and Escape Room.
• Ensure adherence to customer service, cleanliness, liquor control and safety standards.
• Supervise and coach Ed’s Bowling employees, meeting and exceeding guest expectations.
• Assist with daily facility operations including serving, bussing, bowling operations or escape room as needed.
• Resolve customer service issues and inquiries in Manager’s absence.

Kenntnisse

Leadership

Customer service

Communication

Ausbildung

ProServe certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

The Ed’s Bowling Supervisor is responsible for overseeing the staff and daily operations of the Bowling Counter, Lounge and Kitchen, Billiards and Escape Room all within Ed’s Bowling, while ensuring exceptional customer service standards are always upheld and delivered to our guests.

Primary Responsibilities

• Ensuring the facility is adhering to all required customer service expectations and that cleanliness, liquor control and safety standards are always adhered to.
• Providing supervision and guidance to Ed’s Bowling employees through effective role modeling and coaching techniques while ensuring all customer’s needs and expectations are always met and exceeded.
• Taking a hands‑on approach to assist with any daily facility operational requirement including but not limited to; assisting with serving, bussing, bowling operations or the escape room to ensure prompt service for our guests.
• Being called upon to resolve any customer service issues, public inquiries, and guest concerns in the absence of the Manager.
• Assisting with the onboarding, training, and performance management of all employees of Ed’s Bowling.
• Ensuring all opening or closing duties and required checklists are completed.
• Keeping an open line of communication with all staff and Managers and completing any administrative responsibilities as required including league set up and coordination.
• Other responsibilities as required.

Desired Qualifications

• Must have two (2) to three (3) years-experience of previous supervisory experience.
• Previous supervisory experience in restaurant, lounge, or entertainment-based facility.
• Completion of ProServe certification or able to take the required training.
• Must have excellent leadership and communication skills with a focus on customer service.
• Must be comfortable using computer programs such as Microsoft Word, Excel, and Outlook.

Terms Of Employment

• This is a part-time position that requires flexible availability including days, evenings, weekends, and holidays.
• This is a temporary part-time position ending on or before April 10, 2027, that requires flexible availability including days, evenings, weekends, and holidays.
• Must be able to pass a basic security clearance.