Ecommerce Warehouse & Customer Care Associate

Team-Town-Sports; Mississauga; On-site; CAD 38,000 - 52,000; Full time

Job summary

Team Town Sports in Mississauga is seeking an Ecomm Associate to handle the receiving, handling, care and storage of products so they are ready to serve customers.

You will provide excellent customer service in warehouse duties, keep stock areas organized, complete picking and packing, communicate order status by phone and email, and investigate shipment delays with third‑party logistics providers.

Qualifications

• Love of sport and participation in team sports
• Genuine passion for serving the public and caring for customers
• Attention to detail
• Ability to multitask
• Ability to lift 50lbs
• Basic computer skills

Responsibilities

• Receiving, handling, care and storage of products to ensure readiness for customers
• Provide excellent customer service in all warehouse responsibilities
• Maintain all warehouse processing and stock areas to keep them organized and accessible
• Complete picking and packing of customer orders in a timely manner
• Communicate status of orders, inquiries, and issues via telephone and electronic messaging
• Investigate possible delays in shipments and follow up with third party logistics providers

Skills

Customer service

Multitasking

Attention to detail

Basic computer skills

Lift 50 lbs

Job description

Team Town Sports in Mississauga is seeking an Ecomm Associate to handle the receiving, handling, care and storage of products so they are ready to serve customers.

You will provide excellent customer service in warehouse duties, keep stock areas organized, complete picking and packing, communicate order status by phone and email, and investigate shipment delays with third‑party logistics providers.