eCommerce Operations Analyst, Order and Vendor Support.

Aquent (United States); Toronto; Presencial; CAD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Retirement benefits

Paid time off

Descripción de la vacante

Aquent is partnering with a leading Canadian retailer to hire an organized, detail-oriented eCommerce Operations Analyst on a one-year contract to support growing eCommerce operations. You will manage vendor inquiries, resolve order issues, and maintain trackers to ensure timely updates and accuracy.

This early-career role emphasizes problem solving, cross-functional collaboration, and hands-on experience in a large retail environment, with a focus on process improvement and efficient order

Formación

• 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field.
• Experience managing multiple requests, cases, orders, or operational tasks while meeting deadlines.
• Strong written communication skills and confidence working with internal and external partners.
• Practical problem-solving abilities, including investigating issues and following them through to resolution.
• Experience using Excel, spreadsheets, reports, or operational tracking systems.
• Strong attention to detail, organization, and ability to manage routine, high‑volume work.
• A collaborative, dependable approach and willingness to learn new systems and processes.

Responsabilidades

• Manage a busy operational inbox, responding to vendor questions, store inquiries, order issues, and customer service escalations.
• Investigate order discrepancies, delayed shipments, cancellations, missing information, and inventory availability issues.
• Coordinate with vendors and internal partners to gather information, resolve issues, and provide timely updates.
• Review daily reports, dashboards, and trackers to identify outstanding orders and operational exceptions.
• Maintain accurate records, case notes, and Excel trackers.
• Follow established processes to resolve routine issues and elevate more complex situations when necessary.
• Identify recurring issues and share observations that may help improve team processes.

Conocimientos

eCommerce operations

Order management

Vendor support

Fulfillment

Supply chain

Customer support operations

Communication

Herramientas

Excel

Power BI

Descripción del empleo

Aquent is partnering with a leading Canadian retail organization to find an organized, detail-oriented eCommerce Operations Analyst for a one-year contract supporting its growing eCommerce operations team.

In this role, you’ll help keep online orders moving smoothly by working with vendors, investigating shipment and order issues, managing incoming requests, and ensuring problems are resolved. It’s a great opportunity for an early-career professional who enjoys problem-solving, working with different teams, and gaining hands‑on experience in a large retail environment.

What You’ll Do

• Manage a busy operational inbox, responding to vendor questions, store inquiries, order issues, and customer service escalations.
• Investigate order discrepancies, delayed shipments, cancellations, missing information, and inventory availability issues.
• Coordinate with vendors and internal partners to gather information, resolve issues, and provide timely updates.
• Review daily reports, dashboards, and trackers to identify outstanding orders and operational exceptions.
• Maintain accurate records, case notes, and Excel trackers.
• Follow established processes to resolve routine issues and elevate more complex situations when necessary.
• Identify recurring issues and share observations that may help improve team processes.

What You’ll Bring

• 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field. Relevant internship or co‑op experience is welcome.
• Experience managing multiple requests, cases, orders, or operational tasks while meeting deadlines.
• Strong written communication skills and confidence working with internal and external partners.
• Practical problem-solving abilities, including investigating issues and following them through to resolution.
• Experience using Excel, spreadsheets, reports, or operational tracking systems.
• Strong attention to detail, organization, and ability to manage routine, high‑volume work.
• A collaborative, dependable approach and willingness to learn new systems and processes.

Nice to Have

• Experience with dropshipping, online marketplaces, or vendor fulfillment operations.
• Familiarity with purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
• Experience using DSCO or similar order and vendor management platforms.
• Exposure to Power BI or operational dashboards.
• Experience working in a large retail or multi‑brand organization.

Why Apply?

• Work with recognized retail brands: Support eCommerce operations across three well‑known Canadian retailers.
• Build valuable experience: Develop skills in online order fulfillment, vendor operations, and cross‑functional problem‑solving.
• Join a supportive team: Benefit from established training resources, collaborative colleagues, and structured processes.
• Maintain work‑life balance: Join a team that values a consistent work schedule and sustainable working practices.
• Enjoy contract benefits: Eligible contractors have access to healthcare, retirement benefits, and paid time off through Aquent.