Ecommerce Assistant

Gardens, Libraries and Museums (GLAM), University of Oxford; Town of Oxford; Hybrid; CAD 49,000 - 61,000; Full time

Benefits offered by this job

Contributory pension scheme

38 days of annual leave

Childcare services

Job summary

Gardens, Libraries and Museums (GLAM), University of Oxford, invites applications for a Retail Merchandiser in the Ashmolean Museum. You will help deliver an engaging online shopping experience while supporting overall retail operations.

You will process orders, manage product listings, respond to customer enquiries and assist with promotions and stock movements across museum locations. A permanent, full-time role with hybrid working options.

Qualifications

• Experience writing or maintaining ecommerce content.
• Strong IT skills including retail systems and Microsoft Office.
• Customer-focused approach to problem solving.
• Comfortable handling stock and enthusiastic about retail sales.

Responsibilities

• Process online and wholesale orders.
• Write/update accurate product listings.
• Respond to customer enquiries and support online promotions.
• Assist with stock deliveries, records, replenishment and movement between Museum locations.

Skills

Ecommerce content

Retail systems

Microsoft Office

Shopify

Stock handling

Tools

Shopify

Job description

Company: Gardens, Libraries and Museums (GLAM), University of Oxford

You will join the Retail Merchandising team at the Ashmolean Museum, where commercial income supports the Museum's collections, research and activities. You will help deliver an efficient and engaging online shopping experience while supporting the Museum's retail operations.

You will process online and wholesale orders, write and update accurate product listings, respond to customer enquiries and support online promotions. You will also assist with stock deliveries, records, replenishment and movement between Museum locations.

This is a permanent, full-time post, working 36.5 hours per week.

The role involves regular manual handling, with training provided, and may require early starts, evenings, weekends or Bank Holidays.

There is potential to work from home one day per week.

About You

You will have excellent organisational skills, attention to detail and the ability to manage competing deadlines independently.

You will bring experience of writing or maintaining ecommerce content, strong IT skills including retail systems and Microsoft Office, and a customer-focused approach to problem-solving.

You will be comfortable handling stock and enthusiastic about retail sales. Experience of Shopify and an interest in art or archaeology would be advantageous.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans

More information is available at https://www.ox.ac.uk/about/jobs/life-in-oxford

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].

Only applications received online by 12.00 midday (GMT) on Tuesday 24 November 2026. Interviews are expected during the week commencing 7 December 2026.

An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford's grade 3 salary scale.