Client Service Administrator - Belleville, Ontario

HearingLife Canada; Belleville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in hearing healthcare is seeking a Client Service Administrator to provide exceptional customer service and support clinic operations. This role involves managing appointments, maintaining client files, and ensuring a welcoming environment for clients. Ideal candidates will have strong organizational skills and a passion for helping others. Join a team that values client-centered care and make a difference in people's lives.

Benefits

Competitive compensation package

Generous paid time off

RRSP matching

Healthcare and dental coverage

Ongoing training and development opportunities

Corporate discounts

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Be the first point of contact for clients, delivering excellent customer care.
• Manage clinician schedules, book appointments, and coordinate follow-ups.
• Process payments, manage insurance claims, and oversee accounts receivable.

Skills

Customer Service

Organizational Skills

Tools

Microsoft Excel

Job description

About HearingLife Canada

HearingLife Canada, along with our National Affiliated Partners, is the largest provider of hearing healthcare services in Canada. In collaboration with the National Campaign for Better Hearing (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while raising awareness about hearing loss and the benefits of hearing devices.

Across Canada, HearingLife operates over 350 clinics united by a simple vision: "To help more people hear better."

Client Service Administrator

Are you a customer service expert who enjoys making connections, solving problems, and helping people hear better? Are you looking to join a team that values a "people-first" approach and client-centered care? If you're passionate about using your skills to make a difference in clients' lives, we want to hear from you!

How You’ll Make An Impact

As a vital part of our team, you'll create a welcoming environment for clients, providing exceptional service at every step. You'll build positive relationships with clients and colleagues, ensuring their hearing journey is smooth and enjoyable.

Responsibilities

1. Customer Service: Be the first point of contact for clients, delivering excellent customer care. Greet clients, handle inbound calls and emails, and respond to inquiries professionally and warmly.
2. Appointment Scheduling: Manage clinician schedules, book appointments, and coordinate follow-ups to ensure smooth clinic operations.
3. Clinic Maintenance: Keep the clinic tidy and organized, ensuring supplies are stocked and the waiting area is welcoming.
4. Administrative Support: Support clinicians by maintaining client files, managing stock orders, and assisting with basic hearing aid maintenance, events, and promotions.
5. Accounting & Insurance: Process payments, manage insurance claims, oversee accounts receivable, and maintain inventory with attention to detail for smooth financial operations.

What You Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience with Microsoft Excel

What We Offer

• Competitive compensation package
• Generous paid time off, including 10 vacation days and 10 wellness days
• RRSP matching
• Healthcare and dental coverage for you and dependents
• Ongoing training and development opportunities
• Corporate discounts through Perkopolis and discounted rates at GoodLife Fitness

Accommodations

HearingLife Canada is committed to diversity and inclusion. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected categories. Applicants requiring accommodations during the recruitment process should specify their needs in their application.

While we thank all applicants for their interest, only those selected for an interview will be contacted.