Client Access Representative

Hastings; Ontario; On-site; CAD 45,000 - 51,000; Full time

Job summary

The County of Hastings is seeking a Temporary Full-Time Client Access Representative to handle front reception duties and assist with community services. Candidates should have a minimum two-year diploma in business or accounting and strong customer service skills. This role involves managing phone calls, appointment scheduling, and providing information on eligibility requirements for various programs.

Qualifications

• Minimum two years related work experience.
• Expert knowledge of customer service standards.
• General working knowledge of departmental databases.

Responsibilities

• Responsible for front reception duties for Community & Human Services.
• Receive and direct incoming phone calls.
• Monitor and assist with appointment schedules.

Skills

Interpersonal skills

Customer service standards

Discretion and judgment

Education

Minimum two-year diploma in business or accounting

Tools

Windows programs

SAMS

YARDI

OCCMS

Job description

The County of Hastings is currently accepting applications for a Temporary Full-Time Client Access Representative at the County Administration Building in Belleville, Ontario.

Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies .

DUTIES :

• Responsible for front reception duties for Community & Human Services.
• Receive and direct incoming phone calls through our integrated switchboard.
• Monitor and assist with the coordination of appointment schedules and interview rooms.
• Receive, sort, and distribute mail dropped off at main counter and drop off area.
• Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
• Accept overflow queue calls as per “call back” procedures of IAC
• Backfill Job Information Clerk and support for other access and program support staff as required.
• Other duties as assigned

QUALIFICATIONS :

• Minimum two-year diploma in business or accounting
• One to two years related work experience
• Equivalent combination of education and experience may be considered.
• Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
• Knowledge of relevant legislation / policy / procedures including MFIPPA, the Ontario Works / Ontario Disability Support Program / Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
• High degree of proficiency with Windows programs including Word, Excel, and Outlook
• General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
• Demonstrated ability to work with minimal supervision and effectively in a team environment
• Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issues

WAGE RANGE : $45,952.26 - $50,488.41 per annum (2024 Rate)

The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.”