Client Services Representative (TPT)

City of Belleville; Belleville; On-site; CAD 30,000 - 60,000; Part time

Job summary

An exciting opportunity awaits in the heart of a vibrant community! Join a dynamic team as a Client Services Representative, where you will be the friendly face assisting the public with vital information and registration for various city programs. This role not only allows you to engage with the community but also involves processing payments and providing clerical support. If you thrive in a fast-paced environment and have a passion for customer service, this position is perfect for you. Embrace the chance to make a difference in your community while enjoying the beautiful surroundings of the Bay of Quinte.

Qualifications

• 1-2 years post-secondary education in business or related field required.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide information and registration assistance for City programs.
• Process payments and maintain accurate records through POS software.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Organization Skills

Cash Handling Experience

Education

Post-Secondary Education in Business/Office Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Point of Sale (POS) Software

Integrated Financial or Recreation Software

Job description

City of Belleville Belleville, Ontario, Canada

20 hours ago Be among the first 25 applicants

CLIENT SERVICES REPRESENTATIVE (TPT)

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Client Services Representative.

Position Type: Temporary Part Time

Number of Positions: One (1)

Department: Community Services Department

File Number: SV25-45

Location: Quinte Sports and Wellness Centre (265 Cannifton Road, Belleville)

Hours: A minimum of 4 hours up to a maximum of 35 hours per week, on a schedule to be determined by the department, between the hours of 5:45AM and 11:00PM, Monday through Sunday

Employee Group: Union - CUPE

Salary: Jurisdiction A Grade 5 $30.15 to $34.65 per hour

Closing Date: April 7, 2025 at 4:30 PM

PURPOSE & SCOPE:

As a representative for the Community Services Department (CSD), the Client Services Representative (CSR) will provide information and registration assistance to the public related to City programs and services and respond to general enquiries via telephone, email and in-person. This position processes daily revenue through a point-of-sale system related to program, service and facility rental payments. The CSR is also responsible for providing clerical support for the Department, such as typing, filing, faxing and photocopying.

KEY DUTIES/RESPONSIBILITIES:

• Process program registrations and accept payments for Department contracts by telephone, email and in-person
• Assist customers with facility availability and redirects enquiries to the appropriate staff when required. Creates rental contracts and permits for signature by signing authority
• Provide information and assistance on advertising and naming rights programs
• Provide clerical support for all Department staff as assigned
• Provide accurate and knowledgeable answers to general enquiries from the public and other Departments on matters related to the Department and stakeholders. Redirects enquiries as necessary
• Assist with issuing meeting room keys and allocations
• Assist with general filing and Department correspondence
• Daily processing of all City revenues through point of sale (POS) software which includes program registrations, harbour payments, facility rentals, tax payments, water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, donations (i.e., Memory Lane, Corby Park), etc. Includes daily balancing and general receipts for payments
• Maintain and update databases, statistics, calendars and client accounts
• Responsible for updating signage and Department information on internal and external communication boards (i.e. dressing room assignments, upcoming events, closures, maintenance notices, etc.)
• Responsible for verifying and processing various Departmental cash deposits (i.e., Glanmore, harbours, Kinsmen Pool, etc.)
• Assist with procedures/programs (i.e., Lost and Found, etc.)
• Emergency response related to QSWC Emergency Procedures

Education/Specialized Training/Skills

Minimum Qualifications:

• One to two years post-secondary education in business/office administration studies or related field
• Proficiency in Word, Excel, Outlook, Internet
• Strong organization, communication (written & oral), and problem-solving skills
• The ability to work in a fast-paced environment
• Strong customer service skills
• The ability to handle and solve complaints
• The ability to work independently with general supervision
• Cash handling experience
• A Satisfactory Criminal Record and Vulnerable Sector Check

WORK EXPERIENCE:

Minimum Qualifications:

• Minimum of two (2) years related office experience dealing directly with customers
• Experience with integrated financial or recreation software

Preferred Qualifications:

• Municipal government experience considered an asset

HOW TO APPLY:

City of Belleville – Employment Opportunities

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).