Concierge

Njoyn; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the healthcare sector is seeking a Part Time Concierge for their Parkland Ancaster team in Ontario. The role involves managing resident relations, providing excellent service, and supporting various departments. Ideal candidates are passionate about working with seniors and possess strong customer service skills. Join a respected organization committed to creating exceptional resident experiences and a positive work environment.

Benefits

Comprehensive health, vision, and dental benefits plan

Access to virtual healthcare 24/7 for FREE

RRSP program (5% employer matching)

Vacation accrual begins immediately

Free onsite parking

Access to discounts through WorkPerks program

Access to continuing education and training

Qualifications

• Experience in client services or administration (1-2 years).
• Flexible availability including days, evenings, weekends, and holidays.
• Proficiency in English; additional languages are an asset.

Responsibilities

• Manage resident relations and provide excellent service to residents and visitors.
• Respond promptly to resident issues and concerns, taking appropriate action.
• Coordinate taxi and shuttle bookings for residents.

Skills

Customer Service

Communication

Computer Skills

Education

High School Diploma or GED

Office Administration / Secretarial Diploma or Degree

Job description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Part Time Concierge to join our Parkland Ancaster team based in Ancaster, Ontario.

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a difference in the lives of our residents. Additional benefits include :

• Approximate hourly wage : $20-$21.15
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24 / 7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to discounts through our WorkPerks program, including apparel, restaurants, technology, fitness, travel, and entertainment
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities for sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Manage resident relations and provide excellent service to residents and visitors
• Communicate professionally with all residents, guests, and staff
• Respond promptly to resident issues and concerns, taking appropriate action
• Promote services and facilities of Parkland to residents
• Maintain a visible and accessible profile within the community
• Provide information and respond to inquiries from residents, visitors, and staff; refer to appropriate personnel as needed
• Coordinate taxi and shuttle bookings for residents and communicate with Chauffeur and Door Attendant
• Support other departments including dining, sales, maintenance, housekeeping, and chauffeur services
• Receive all packages / deliveries and assist residents with luggage and parcels
• Manage access control and the main entrance in cooperation with the Door Attendant
• Ensure resident satisfaction and follow up on service concerns
• Promote a safety culture by identifying hazards, following safety protocols, and supporting safe work practices
• Adhere to all standards of conduct, policies, and procedures
• Perform other duties as assigned

About You

• Passionate about working with seniors, with experience in Retirement Living or hospitality
• High school diploma or GED; Office Administration / Secretarial diploma or degree preferred
• 1-2 years’ experience in client services or administration
• Strong customer service, communication, and computer skills
• Flexible availability including days, evenings, weekends, and holidays
• Proficiency in English; additional languages are an asset

About Us

Founded in 1988 by Joseph Shannon, Shannex has grown into a trusted provider of senior services across Nova Scotia, New Brunswick, and Ontario. We are committed to creating an exceptional resident experience and a positive work environment where every voice matters.

If you’re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex, emphasizing equity, diversity, inclusion, and belonging. We are committed to creating a culture that embraces individual differences and does not tolerate racism or discrimination. Every team member belongs.

All applications are kept confidential. Only those selected for an interview will be contacted.

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Concierge • Golden Horseshoe, ON, Canada